Cards& Alternate Channels Dispute Resolution Officer at Union Bank of Nigeria


  • Union Bank of Nigeria (“UBN”) was established in 1917 and is one of Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs, commercial and corporate clients. With a robust geographical network comprising more than 300 branches and over 650 ATMs spread across Nigeria, we hav…

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    Cards& Alternate Channels Dispute Resolution Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Lagos
    • Job Field Banking&nbsp

    About the job

    • Ensure refund/settlement is processed within set time frames in order to delights customers.
    • Maintain customer service standards to retain cardholder base by ensuring service provided is appropriate and taking prompt action to rectify problems/queries
    • Review and authorize posting file from team members for processing and crediting of customers account for failed transactions.
    • Reconciliation of individual processed file on electronic channels and ensure all outstanding are resolved within agreed timelines.
    • Be vigilant to identify high risk areas and suggest necessary controls where possible
    • Ensure all enquiries and complaints relating to card and channel transactions are responded to within defined SLA time frame to guide against customers dissatisfaction.
    • Ensure settlement figures are validated for all card transactions done via ATM, POS and WEB
    • Ensure that all processed transactions are reviewed for completeness, accuracy and validity to guide against errors
    • Ensure proper adjusting entries are made for exceptions identified during call over exercise
    • Ensure submission of volume statistics report and any other report as may be required

    Method of Application

    Interested and qualified? Go to Union Bank of Nigeria on to apply

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