Tenportion International Limited at Collection Officer

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  • Tenportion International Limited is a Fintech company that provides quick loans to customers via an online process.

    Read more about this company

     

    Collection Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 0 – 2 years
    • Location Lagos
    • City Ikeja
    • Job Field Customer Care&nbsp

    Responsibilities

    • Manages recovery of overdue loan.
    • Contacting customers daily/weekly and informing them of their overdue loans.
    • Following up with customers daily/weekly on previous payment redemption date
    • Advising customers on the best payment options and negotiating suitable payment plans.
    • Thoroughly understands assigned portfolio and product.
    • Responding to customer queries and escalating accordingly.
    • Maintaining accurate, up-to-date customer account information.
    • Reporting accurate customers feedback daily/weekly.

    Requirements

    • Minimum of OND / HND / B.Sc qualification with 0 – 2 years work experience.
    • Previous experience in tele-collections or Customer Service will be an added advantage
    • Strong Written, Communication and Negotiation Skills.
    • Agile, Teachable and willing to learn
    • Ability to collaborate with a team in a fast-paced environment.
    • Attention to detail and strong Listening skills
    • Persuasive, sales / marketing and analytical skills will bean added advantage.
    • Must have Android Phone

    Method of Application

    Interested and qualified candidates should send their CV to: hr@tenportion.com using the Job Title as the subject of the email.

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