Latest Jobs at Interswitch Group

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  • Interswitch Limited is an integrated payment and transaction processing company that provides technology integration, advisory services, transaction processing and payment infrastructure to government, banks and corporate organizations.
    Interswitch, through its “Super Switchâ€&A…

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    • Contents
    • Open Jobs
      1. Operations Engineer (Support / Implementation)
      2. Service Operations Executive
    • Method of Application

    Operations Engineer (Support / Implementation)

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Lagos
    • Job Field Engineering / Technical&nbsp

    Job Description

    • To deliver standard business operations services to retain existing customers in relation to Incident resolution, Problem reporting, Event Monitoring, Implementation & Configuration on Applications.

    Responsibilities
    Incident Solution:

    • Shall ensure that all 1st level incidents logged are resolved with a view to meeting set SLA/Customer satisfaction while liaising closely with relevant teams
    • Shall ensure proper cleanup of after effect of incidents with a view to eliminating financial exposure and customer dissatisfaction
    • Shall adequately document known issues and detailed work-around that can be applied in the case of a re-occurs
    • To adequately report problems resulting from incidents with a view to completely resolve root cause Event Monitoring
    • To ensure timely event detection with a view to averting critical incidents or proactively managing the outcome of such events
    • To ensure that incidents are created for all critical events and escalated by all means necessary to guaranty the shorted resolution timeframe

    Implementation / Configuration Management:

    • Set up/ Configure settlement, Dispute and Reconciliation applications/servers as deployed by the technology team
    • Suggest improvement to the process with a view to make operations better
    • Perform user acceptance tests (UAT) for 3rd party integrations
    • Provide support to merchants and 3rd party integrators (eg CWIPs) integrating to our products
    • Maintain high customer satisfaction levels with the projects handled
    • Onboard customers on product/applications for transaction processing, settlement, Dispute and Reconciliation on Interswitch’s platforms and applications

    Requirements

    • BSc or BEng in Computer Science / Business Information Technology
    • Programming or SQL scripting skills added advantage
    • ITIL foundation experience added advantage

    Technical Skills:

    • A Basic understanding of SQL
    • Basic understanding of Electronic funds transfer processing
    • Understanding of Basic Networking/File Transfer protocol
    • An understanding of Basic Linux Command
    • A basic understand the concept of Kubernetes
    • Basic knowledge of programming languages
    • Trace/Data analysis

    Behavioural Competencies:

    • Collaboration
    • Customer focus
    • Empathy
    • Pro-activity

    Soft Skills:

    • Communication.
    • Interpersonal Skills.
    • Problem-solving.
    • Critical Thinking.

    go to method of application »

    Service Operations Executive

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 1 – 2 years
    • Location Lagos
    • Job Field ICT / Computer&nbsp

    Job Description

    • To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Inters witch Network.

    Responsibilities

    • Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities in regard to the following services:

    Functional Responsibilities:

    • Settlement Computation and Collation
    • Switched transactions settlement
    • Processed transactions billing
    • Services/Network billing
    • Settlement Adjustment
    • Settlement Re presentment
    • Exception Investigation and resolution/escalation
    • Ensure disputes to be settled daily are settled accordingly
    • Identify exceptions to the above, investigation and resolve/escalate

    Dispute Operations:

    • Arbitration
    • Arbitration Billing
    • Pre-arbitration
    • Chargeback processing

    File Processing:

    • Card Scheme clearing file processing
    • (Mastercard, Visa, Discover, Amex, JCB etc)
    • Card file processing
    • Routine Report Delivery:
    • Daily Settlement Reports (Details and Summaries)
    • Daily Card Management Reports (Card balance, statement, Activity reports)
    • Periodic Analytical reports ie Weekly, Monthly or Quarterly(QOC, QMR, CBN Data etc)
    • Ensure delivery of Daily Dispute Reports (Details)
    • Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency

    Specialized Services:

    • Airtime Stock Balance monitoring and reconciliation reporting
    • Airtime Stock procurement and top up confirmation
    • Agent registration
    • Agency Network Virtual account top up
    • Agent Details update management
    • Mobile Platform Business Reversal Settlement Advice

    Service Desk:

    • Case Resolution

    Requirements
    Education and Experience: 

    • Academic Qualification(s): BEng / BSc
    • Professional Qualification(s): N/A however relevant experience in EFT and/or Accounting systems principles is an advantage
    • Experience (Number of relevant years): 1 – 2 years

    Functional Competencies: 

    • Customer Service Delivery
    • Business Tools Utilization
    • Continual Process Improvement
    • Time Management

    Method of Application

    Use the link(s) below to apply on company website.

     

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