Junior IT Support Officer at KC Gaming Networks Limited (Bet9ja)

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  • Bet9ja is the number one bookmaker in Nigeria. Sports betting odds, Casino, racing and virtual sports games. There is always something going on at Bet9ja.com.
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    Junior IT Support Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 – 5 years
    • Location Kaduna
    • Job Field ICT / Computer&nbsp

    Junior IT support executive monitors and maintain the hardware and software computer system and network at KC-gaming. Junior IT Support  installs, configures and repairs all computer system both at the Hub Office and other assigned locations .

     Requirement

    A degree in computing or related courses, at least two years experience in Technical/IT support roles.  IT certifications would be an added advantage.

    Responsibilities

    • Install and configure software and computer systems.
    • Support smart working internal customers
    • Ensure uptime for the hubs and assigned location  Routine proactive visit to outlets
    • Troubleshoot and resolve issues with software, hardware or network infrastructure.
    • Walk internal customers or KC-gaming agents through steps to help them resolve their technical problems.
    • Generate and send weekly report to line manager
    • Replace parts as required
    • Follow diagrams and written instructions to repair a fault or set up a system
    • Support the roll-out of new applications
    • Set up new users’ accounts and profiles and deal with password issues
    • Respond within agreed turnaround time limits to support tickets
    •  Work continuously on a task until completion (or escalate to third parties, if appropriate)
    •  Rapidly establish a good working relationship with customers and other professionals, such as ISPs and vendors
    • Conduct electrical safety checks on computer equipment.

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment@bet9ja.com using the position as subject of email.

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