Customer Service Officer(Hausa Speaking) at Beebeejump International Limited

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  • Beebeejump is a professional new energy technology research and product development,production, sales for the integration of high-tech enterprise, positive fusion in today’s world energy electricity, information industries frontier technology, is committed to research and development, with full power solutions to provide clients with systematic product…

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    Customer Service Officer(Hausa Speaking)

    • Job Type Full Time
    • Qualification BA/BSc/HND , OND
    • Experience 1 year
    • Location Lagos
    • Job Field Customer Care&nbsp
    • Salary Range ₦50,000 – ₦100,000/month

    We are looking for smart and active Hausa-speaking customer service agents to join our team. The ideal candidate loves talking to people, is customer-centric, and proactively solves issues. You will be responsible for converting prospects to buying customers, managing customer accounts, and providing solutions to customer issues.

    Candidates must live close to Ojodu, Berger(Ogba, Ojodu, Berger, Agege, Ikeja)

    Responsibilities

    • Communicate with customers via phone, email, and chat
    • Provide knowledgeable answers to questions about the product, pricing, and availability
    • Work with internal departments to meet customer’s needs
    • Data entry in various platforms
    • Keep records of customer interactions and transactions
    • Record details of inquiries, comments, and complaints
    • Record details of actions taken
    • Follow up on customer interactions
    • Provide feedback on the efficiency of the customer service process

    Qualifications

    • Minimum OND, HND, BSc in any related course
    • Must be very fluent in speaking the Hausa language
    • At least 1 year of relevant work experience
    • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
    • Ability to multi-task, organize, and prioritize work
    • Knowledge of customer service principles and practices
    • Knowledge of relevant computer applications
    • Knowledge of social media platforms
    • Knowledge of administrative procedures
    • Numeric, oral, and written language applications
    • Must live within Ogba, Ojodu, Berger, Agege, and Ikeja environs

    Benefits of Working with Beebeejump

    • A great place to learn, and get trained
    • Amazing and talented teammates to work with
    • Structured work environment
    • As a customer service agent you get to earn more incentives, outside your monthly pay.

    Salary : N60,000

    Method of Application

    Interested and qualified candidates should forward their CV to: hra@beebeejump.com using the position as subject of email.

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