Customer Relationship Officer at Kaihlon Limited


  • Kaihlon is your global “go to” strategy execution partner— passionate about applying integrated innovative solutions to organizational strategic missions using our dynamic and diverse talents. Our commitment is to deliver real value for your business.
    Our services from inception to completion are Project Management, Training and Development, and Bus…

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    Customer Relationship Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 – 5 years
    • Location Lagos
    • Job Field Customer Care&nbsp


    • Serving as the main point of contact between clients and employees
    • Learning the needs of clients and developing plans to meet them
    • Regularly checking in on clients to ensure they’re satisfied with the company
    • Addressing any concerns or issues a client may have and working with account managers or leadership to resolve them
    • Presenting the client with a contract and setting any terms as agreed upon by both the company and client
    • Researching competitors and learning how to stay ahead of the competition to recruit and keep new customers
    • Collaborating closely with other departments to build strategies that ensure they satisfy clients with the company’s product or service

    Requirements and Skills

    • B.Sc / BA in Business Administration, Marketing or a related field
    • 2 – 5 years work experience.
    • Proven experience as a Client Relations Officer or Relationship Manger
    • Proven track record of meeting and exceeding targets
    • Background in customer service; industry knowledge is a plus
    • Experience tracking relevant KPIs (e.g. customer satisfaction)
    • Proficient in MS Office, with working knowledge of CRM platforms
    • A customer-oriented attitude
    • Excellent communication and negotiation skills
    • Problem-solving aptitude
    • Ability to work well with a team.

    Method of Application

    Interested and qualified candidates should send their Applications to: using the Job Title as the subject of the mail.

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