Client Service Officer at Lagos Executive Cardiovascular Center

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  • LECC is a multidisciplinary cardiovascular and cardiac rehabilitation 24/7 facility focused on the treatment and management of cardiovascular diseases and trigger diseases using both invasive and non-invasive procedures, as well as preventive cardiology.

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    Client Service Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 1 year
    • Location Lagos
    • Job Field Customer Care&nbsp

    Lagos Executive Cardiovascular Clinic is a multidisciplinary cardiovascular and cardiac rehabilitation 24/7 facility focused on the treatment and management of cardiovascular diseases and trigger diseases using both invasive and non-invasive procedures, as well as preventive cardiology.Answer incoming calls from customers Location: Lekki Phase 1, Lagos

    Job Description

    • Assist patients with requests for information, complaints, making appointments, and resolving issues Collect copays and deductible payments, billing correspondences.
    • Maintain and update patients referral information. Ensure patients forms contain all necessary billing information.
    • Maintaining a positive, empathetic, and professional attitude toward patients and medical professionals at all times.
    • Responding promptly to patients inquiries.
    • Communicating with patients through various channels.
    • Acknowledging and resolving patients complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests from medical officers, consultants and management team.
    • Keeping records of patients interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process.
    1. Ensure patients satisfaction and provide professional customer support.

    Required Skills:

    • Ability to work with little or no supervision
    • Must have a good grasp of Microsoft office tools (Excel, Word, etc).
    • Must have a good grasp on the use of EMR (Electronic Medical Record).
    • Must reside between Lagos Island and Lakowe or within proximity of Lekki Phase 1.
    • Must have a good command of written and spoken English
    • Must be smart, good looking, time-conscious and possesses good interpersonal relationship.
    • Must be a good manager of time, resources, people and situations .

    Experience:

    • Must have at least one year work experience in Healthcare customer relations.
    • Must have experience with dealing with stakeholders involved in healthcare delivery.
    • Must possess in-depth knowledge of customer service and billing.

    Method of Application

    Interested and qualified candidates should forward their CV to: humanresources@thelecc.com using the position as subject of email.

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