Call Centre Quality Analyst at Renmoney

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  • At Renmoney, we believe finance should be simple, useful and accessible to everyone. That’s what makes us really passionate about leveraging data driven insights to help us understand you better and build useful financial products for your personal and business needs – like convenient loans to help you do more today, savings to keep you on track for your goals and investments that’ll generate more money for you.

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    Call Centre Quality Analyst

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 – 4 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Description

    The key role of a Call Centre Quality Analyst is to ensure that our agents provide quality service in line with the Organization’s objectives by monitoring agent – customer interactions daily, and providing reports and general feedback as required.

    Qualifications

    Applicant must possess the following:         

    • Bachelor’s degree in any subject.
    • A minimum of 3-4 years of experience in similar field (Business Processing Outsourcing (BPO) or Telecom).
    • Excellent Customer Service Skill.
    • Superb listening and analytical ability.
    • Excel, PowerPoint, and presentation skill is a MUST.
    • Ability to work independently as well as in a team.
    • Effective organizational and time management skill with the ability to meet deadline.
    • Excellent Leadership, communication and problem solving skills.
    • Be ready to work on shift.
    • Quality Assurance Certification is an advantage

    Additional Information

    Only qualified candidates will be contacted.

    Method of Application

    Interested and qualified? Go to Renmoney on jobs.smartrecruiters.com to apply

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