Supply Side Officer at New Incentives


  • New Incentives is a US-based nonprofit committed to implementing health-related cash transfer programs to save lives in developing countries. Operating in Nigeria, New Incentives gives pregnant women with at-risk pregnancies conditional cash transfers, which encourage them to follow medical advice and treatment so that their children are born healthy.

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    Supply Side Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 1 – 3 years
    • Location Kano
    • Job Field NGO/Non-Profit&nbsp , Procurement / Store-keeping / Supply Chain&nbsp

    Job Summary

    • The Supply-side Officer (SSO) will be responsible for supply-side review and identification of cases, investigation, acting to resolve cases and daily reporting.
    • In addition, the SSO will make contributions and recommend ideas that will reduce or eradicate stock out and run outs.

    Key Duties and Responsibilities

    • Daily review of the various platforms from which supply-side issues can be identified and update of all supply-side logs.
    • Continually engage and communicate with FMs or LCCOs of clinics or LGAs with cases to investigate, identify actions already taken, and ascertain status of supply-side cases.
    • Develop and disseminate supply-side reports to team members on a daily basis via email.
    • Follow up with team members on a daily basis and take action to resolve supply-side issues, identify case status, and update the supply-side logs.
    • Conduct phone calls with all LCCOs and Apex Clinic Officers in charge of vaccine distribution at LGAs and clinics, respectively, on alternating weeks.
    • Weekly update of the Master case log.
    • Provide supply-side verbal reporting and active participation during the twice weekly government relations team meeting.
    • Engage with supply-side government stakeholders to advocate program and supply-side followup.
    • Provide innovative recommendations and ideas on how to minimize or eradicate supply stockout and runouts.

    Security Awareness:

    • Report all security incidents in areas of operations, including incidents that do not directly affect staff and/or operations.
    • Take responsibility for personal safety and the safety of team members, as applicable, in the field.
    • Read and understand all Security documents in the context of operations, including SOPs and Country Security Plan.

    Other Duties:

    • As assigned by leadership (Less than 5% of role).

    Key Performance Indicators

    • Rate of reduction in:
      • Monthly number of stockouts
      • Monthly number of rankouts
    • Rate of responsiveness to stockout and runout cases:
      • On the supply-side dashboards
      • Identified during calls to LCCOs
      • Identified during calls to apex clinics
    • Rate of adherence to:
      • Daily updating of the clinic, apex clinic or LGA case logs before night fall
      • Weekly updating of the master case log before the preceding Monday
      • Timely daily reporting to team members via email before 5pm

    Key Requirements
    Education and Work Experience:

    • HND or Bachelor’s Degree in any field.
    • Must have 1 – 3 years relevant experience in an NGO.
    • Holding a similar position in the NGO sector will be advantageous.
    • The candidate must be a resident or willing to relocate to Kano state.

    Skills and Competencies:

    • Good understanding of trends, challenges, opportunities, and regulations relating to the development sector
    • Strong communication skills (verbal and written) in Hausa
    • Strong interpersonal skills
    • Strong customer service and people management skills
    • Strong problem solving skills
    • High ethical standards and integrity
    • Ability to manage multiple priorities.

    Method of Application

    Interested and qualified? Go to New Incentives on to apply

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