Guest Relations Officer at a Top Eye Clinic

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  • Guest Relations Officer

    • Job Type Full Time
    • Qualification OND
    • Experience
    • Location Lagos
    • Job Field Customer Care&nbsp
    • Salary Range ₦30,000 – ₦50,000/month

    Operations Management:

    • Maintaining a proper relationship with patients.
    • Registration of patients in the EMR.
    • Conducting patients around the facility.
    • Maintaining order in the facility by promptly attending to guests.
    • Receiving and responding to e-mails and phone calls.
    • Reporting to the Manager on delicate issues.
    • Calling of patients in event of glasses being ready, change and rescheduling of appointments.
    • Typing of letter for patients medical reports.
    • Working as cashier and store keeper.

    Client Relations:

    • Treats clients (guests, patients, Optometrists and other employees) with courtesy, respect and caring behaviors.
    • Responds quickly and appropriately to client requests.
    • Anticipates client needs and initiates action to meet those needs.
    • Introduces self to client, present purpose of interaction and/or asks, “How may I help you?”
    • Consistently adapts personal and business style to meet the needs of a wide array of age groups.

    Self-Management:

    • Present a positive image of VASOVISION EYE CLINIC through professional appearance and behavior.
    • Identifies own areas of development and seeks opportunities for personal and professional growth.
    • Carries out responsibilities in a timely fashion requesting assistance as needed.
    • Knows, understands and abides by the policies and procedures of the VASOVISION EYE CLINIC.

    Teamwork:

    • Works cooperatively within own unit/department and with other units and departments.
    • Willingly accepts additional responsibility, tries to make others’ jobs easier.
    • Recognizes and supports the skills and qualities of others.
    • Willingly exchanges appropriate and professional information with co-workers.

    Communications:

    • Listens to client needs and responds in a courteous and tactful manner.
    • Provides timely feedback to the appropriate client in a clear and concise manner.
    • Uses professional judgment in providing information based on the situation and is sensitive to individual and organizational concerns.
    • Consistently ensures that information known about the client is kept private and confidential.

    Ownership/Accountability:

    • Treats clients’ property, and VASOVISION EYE CLINICS property with care and respect.
    • Demonstrates conservation and responsible use of resources.
    • Contributes to the safety and security of VASOVISION EYE CLINIC environment through personal actions.
    • Continuous Performance Improvement:
    • Effectively and efficiently fulfils responsibilities to achieve the greatest benefit at an acceptable cost.
    • Continually strives to suggest and implement ways to improve personal, departmental and institutional performance.
    • Conforms to departmental dress standards and adheres to the VASOVISION EYE CLINICS policies.
    • Demonstrates commitment to developing and maintaining age-specific competencies in the delivery of client service.
    • Provides excellent client service while adhering to departmental policies.
    • Follows all Infection Control and Safety procedures regarding hand washing and isolation/precautions.
    • Responds to requests from co-workers or other departments in a mutually agreed upon time frame.
    • Seeks opportunities to assist co-workers without compromising individual responsibilities.
    • Shares pertinent (“need to know”) information with co-workers; shares job knowledge.
    • Liaise with consultants to clarify or modify prescriptions.
    • Makes appropriate eye contact with clients, articulates back to the client their needs and ensures follow-through on requests.
    • Exhibits communication skills necessary to interpret age-specific responses to assessment, treatment and interactions with others.
    • Discuss client information privately with appropriate persons.
    • Uses and maintains VASOVISION EYE CLINICS equipment, furnishings and facilities as intended.
    • Immediately reports safety and security problems to the appropriate persons.
    • Identifies and recommends ways to improve efficiency and/or outcomes in work standards.

    Requirements

    • Must have a OND/HND in any discipline.
    • Must possess good communication and written skills.

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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