Client Service Intern at Clout Africa (Dreamcraft Entertainment)

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  • Clout is the industry’s most respected service brand.
    OUR VISION
    To connect brands to global audiences.
    OUR MISSION
    To create content tailored to your taste. To optimise you to be the most marketable version of yourself, your brand and your organization. To help you exporting viable brands to international audiences

    Read more about this company

     

    Client Service Intern

    • Job Type Full Time
    • Qualification BA/BSc/HND , OND
    • Experience
    • Location Lagos
    • City Victoria Island
    • Job Field Customer Care&nbsp , Internships / Volunteering&nbsp

    Responsibilities

    • Develop and maintain existing client relationships to the level of delivering superior customer service at every point of interaction.
    • Interact and manage correspondence with prospective clients with speed and accuracy.
    • Identify, develop and maintain relations with potential clients to drive billed revenue for attaining set revenue targets.
    • Processing of clients Media Purchase Order.
    • Follow up on progress of campaign with other operations department (change of material and change in schedule plan).
    • Preparation of Media Plan and Campaign costing for prospective Clients.
    • Attend to Clients enquiries, requests, queries via face to face, emails, telephone conversations. (Sponsorship, interview, OB, compliance etc.)
    • Good Filing, sorting and safe keeping of documents.
    • Familiarization with station programs, format, and ratings at all times.
    • Generating database for client (KYC) and updating of Clients list.
    • Develop active synergy with marketing team to ensure that Clients relationships are managed seamlessly.
    • Deliver superior Clients’ service with courtesy and good manners to both internal and external Clients.
    • Document and communicate feedback from Clients to management and other members of the commercial value chain with the aim of achieving customer satisfaction.

    Requirement

    • Candidates should possess a Bachelor’s Degree / HND / OND qualification.

    Method of Application

    Interested and qualified candidates should send their CV to: cloutafrica1@gmail.com using the Job Title as the subject of the mail.

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