Hotel Front Desk Officer at Hera Hospitality

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  • Hera is a luxury boutique hotel and spa located in the heart of Wuse 2, in Abuja.

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    Hotel Front Desk Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND , OND
    • Experience 1 year
    • Location Abuja
    • Job Field Customer Care&nbsp

    Job Description

    • We are currently in need of a Front Desk Officer who will be responsible for checking hotel guests in and out of their rooms, managing reservations and providing information about rooms, rates and amenities.

    Responsibilities

    • Perform all check-in and check-out tasks
    • Manage online and phone reservations
    • Inform customers about payment methods and verify their credit card data
    • Register guests collecting necessary information (like contact details and exact dates of their stay)
    • Welcome guests upon their arrival and assign rooms
    • Provide information about our hotel, available rooms, rates and amenities
    • Respond to clients’ complaints in a timely and professional manner
    • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
    • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
    • Upsell additional facilities and services, when appropriate
    • Maintain updated records of bookings and payments
    • Complete and maintain any incident reports, daily activity reports or other reports requested by management
    • Maintain a neat and orderly front desk and reception area.

    Requirements

    • Candidates should possess a Bachelor’s Degree, HND, NCE, or OND qualification
    • At least one year work experience as a Hotel Front Desk Officer or Receptionist
    • Experience with hotel reservations software and most especially full knowledge of hotel OPERA PMS software and MICROS
    • Degree in Hotel Management is a plus.

    Skills:

    • Excellent customer service orientation
    • Amazing interpersonal abilities
    • Ability to respond appropriately to diverse customers and guests
    • Top-of-the-line organizational skills
    • Attention to detail and accuracy
    • Ability to multitask and prioritize
    • Professional appearance and attitude
    • Effective verbal and written communication skills
    • Ability to handle stress and stay calm under pressure
    • Conflict resolution skills
    • Decision making and judgment skills
    • Ability to work in a team
    • Flexible regarding work schedules.

    Method of Application

    Send your application to

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.



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