Relationship Officers at United Bank for Africa Plc (UBA)


  • UBA’s has more than 65 years of providing uninterrupted banking operations dating back to 1948 when the British and French Bank Limited (“BFB”) commenced business in Nigeria. BFB was a subsidiary of Banque Nationale de Crédit (BNCI), Paris, which transformed its London branch into a separate subsidiary called the British and French B…

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    Relationship Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND , MBA/MSc/MA
    • Experience
    • Location Abuja , Lagos , Ogun
    • Job Field Sales / Marketing / Retail / Business Development&nbsp

    Experienced level: Mid-level

    About the Job

    • At UBA, we strongly believe that our people are critical to our success in building a sustainable and dominant business in the countries we operate in, across Africa and beyond.
    • We go to great lengths to source, attract, recruit, develop and retain the best talent, wherever they may be in the world. To this end, we are always striving to:
    • Provide a non-threatening environment that encourages and rewards role-model performance.
    • Help our work-force maintain a healthy balance between work and their personal lives amongst others
    • Interested in joining the UBA Tribe? We are looking to hire talent and skilled individuals as Relationship Officers at our Abuja, Oyo and Ogun Locations.

    Job Objective(s)

    • To establish and maintain positive customer relationships towards the growth revenue for the bank.

    Duties & Responsibilities

    • Approach customers with the aim of winning new business
    • Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
    • Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
    • Follow up customers with dormant accounts, convince to resume dealings with the bank.
    • Implement marketing strategies / programs laid out by the bank to boost profit.
    • Listen to customer requirements and present appropriately to make a sale.
    • Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates.
    • Prepare documentation on the creation of risk assets to increase business office profitability
    • Sell / Cross-sell and Upsell the banks products.
    • Market the brand.
    • Perform other related duties as assigned by the Business Manager.

    Expected Outcomes:

    • Delivery of all Set Financial targets.
    • Achievement of Contribution target.
    • Achievement of Demand deposit volumes, Savings deposits and Time deposits.
    • Achievement of Trade Volumes.
    • Customer Service delivery – Customer Satisfaction rating.

    Educational Qualification

    • First Degree in any relevant course of study with a minimum qualification of Second Class Lower.
    • MBA or relevant Master’s Degree will be an added advantage
    • The ideal candidates must be based within these locations and must currently work at a commercial bank in Relationship Management for Oyo and Ogun( 1-3 years) Abuja (3-7 years) experience required.

    The ideal candidates must also be conversant with the following:

    • Basic knowledge of Accounting, Finance and Economics.
    • Banking operations, policies and procedures
    • Good knowledge of the Bank’s products and services.
    • Business development and acquisition
    • Marketing, Selling and Cross Selling
    • Knowledge of current business trends and CBN Regulatory laws.

    Desired Skills:

    • Ability to evaluate needs of customers and determine what products or services would best serve those needs
    • Good interpersonal skills
    • Excellent Communications skills (written and oral)
    • Marketing and Selling skills
    • Leadership and negotiation skills
    • Good Relationship management skills
    • Confident and must possess excellent networking skills.

    Behavioral Expectations:

    • High degree of professional ethics, integrity and responsibility
    • Highly organised, proactive, ability to work independently and take ownership of tasks assigned
    • Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship
    • High sense of confidentiality and discreteness.

    Method of Application

    Interested and qualified candidates should send their updated Resumes to: [email protected] with the Role as the subject matter.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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