Job Vacancies at Lead Enterprise Support Company Limited

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  • LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.

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    • Contents
    • Open Jobs
      1. Chief Operating Officer
      2. NGO Coordinator
      3. Marketer
      4. Business Development Manager
    • Method of Application

    Chief Operating Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 5 – 10 years
    • Location Lagos
    • Job Field Administration / Secretarial&nbsp

    Job Description

    • To design and implement business strategies, plans and procedure, set comprehensive goals for performance and growth, establish policies that promote company culture and vision to secure the functionality of business to drive extensive and sustainable growth of the MFI. The job holder will direct, administer, and coordinate overall dailyoperationsof the company and the work of executives including marketing, financial growth and development, sales, research, and personnel to be efficient, productive and effective.
    • The Ideal candidate must have extensive experience within the banking industry, preferably a blend of experience from the commercial and micro-finance banks.
    • He must have an eye for numbers and an entrepreneur in spirit.

    Principal Responsibilities And Accountabilities / Key Performance Areas
    Principal Responsibilities:

    • Set comprehensive goals for performance and growth of the MFI
    • Design policies that promote company culture and vision of the MFI
    • Develop and implement business strategies, plans and procedures for the MFI
    • Supervise daily operations of the MFI and the work of executives (IT, Marketing, Sales, and Finance etc.)
    • Direct employees to inspire maximum performance and commitment
    • Conduct performance appraisal by analyzing and interpreting data and metrics
    • Generate and submit reports to the CEO in all matters of importance
    • Support CEO in fundraising schemes
    • Take part in growth and development activities (investments, acquisitions, corporate alliances etc.)
    • Manage dealings with partners/vendors
    • Execution of Crucial Projects within specified time frame.
    • Make sure customer experience both internally and externally correspond with service standards.
    • In-depth analysis and interpretation of data and metrics.

    Risk Assessment and Management:

    • Responsible for the overall business risk assessment and management process of the organization.
    • Understand and mitigate key elements of the organization’s risk profile.
    • Ensure that the organization complies with all legal and regulatory requirements.

    Leadership & People Development:

    • Develop an excellent organization by actively supporting the development of individuals within the executive team through personnel development planning, coaching and mentoring.
    • Proactively manage performance of the executive team towards the achievement of the organizations business goals and objectives.
    • Take a lead role on any changes required on processes and procedures and be able to drive and motivate the team in meeting set goals and objectives.

    Job Requirements

    • Candidates should possess a Bachelor’s Degree qualification.
    • 5 – 10 years work experience.

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    NGO Coordinator

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 4 – 8 years
    • Location Lagos
    • Job Field NGO/Non-Profit&nbsp

    Location: Victoria Island, Lagos

    Job Description

    • To provide overall direction by ensuring the right processes and practices across the organization.
    • The Job holder shall provide excellent client service for NGO Partnerships and Corporate Client Services. She will be in charge of building and retaining the organization’s partnerships to generate funds. The Coordinator also will be responsible for Designing, planning, executing, monitoring and evaluation of programs to support the organization’s strategic objectives.
    • This position offers a strong potential opportunity for growth. The candidate should be seeking a long-term commitment in this position.

    Principal Responsibilities and Accountabilities / Key Performance Areas
    Partnership Services:

    • Develop Budgets and operating plans for programs and writing program funding proposals to various organizations.
    • Source for Partners to sponsor and promote the course of the organization.
    • Organize programs in accordance with the Organization’s mission and goals.
    • Represent and communicate with accuracy the mission and vision of the organization in writing, newsletters, phone meetings, email messages, and occasional presentations or conferences.
    • Research and reach-out to new NGOs aligned with Youth and Women Empowerment.
    • Administer web content for public consumption.
    • Provide effective, high-quality client service in response to NGO partners, customer requests, and website user inquiries.
    • Help manage interns/volunteers in the NGO Services business unit.
    • Manage smooth running of the organization, working directly with the CEO.

    Corporate Client Services:

    • Work with client applications, systems, tools, and processes to provide the highest quality service while adhering closely to client policies.
    • Promote standards and fundamental principles that protects youths and women’s rights at work and in the society
    • Liaise with public and private intermediaries with well-designed implementable and scalable entrepreneurship programs aimed at generating income and employment for women and youth.
    • Conduct the analysis on barriers to employment for Nigerian youth and women not in employment, education or training to inform effective program design and delivery.
    • Conduct policy research and analysis on the roles of government and businesses in facilitating job creation and skills building for young people and women.
    • Develop training curriculum and delivery for entrepreneurship boot camps and follow-up business mentorship and support.
    • Assess grants and process employee nominations through established screening guidelines.
    • Help make recommendations on client’s CSR (Corporate Social Responsibility) programs and policies.
    • Establish and maintain a strong working relationship with client contacts.
    • Support NGOs through the grant application and vetting process.

    Leadership & People Development:

    • Develop an excellent organization that support youths and women through personnel development planning, coaching and mentoring.
    • Proactively manage performance of the project team towards the achievement of the organization’s goals and objectives.
    • Take a lead role on any changes required on processes and procedures and be able to drive and motivate the team in meeting set goals and objectives.

    Record Keeping and Data Processing:

    • Ensure hard cover files is opened for the following reports and documentations:
    • Financial reports for each client
    • Operation report for each client
    • Minutes of board and committee meetings for each client
    • Revenue monitoring reports for each client
    • Analyzed/summarized reports for each client

    Job Requirements

    • Candidates should possess a Bachelor’s Degree qualification.
    • 4 – 8 years work experience.

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    Marketer

    • Job Type Full Time
    • Qualification BA/BSc/HND , OND
    • Experience 1 year
    • Location Lagos
    • Job Field Sales / Marketing / Retail / Business Development&nbsp

    Principal Responsibilities and Accountabilities / Key Performance Areas
    Duties:

    • Analyzing loan facilities’ prices, demand and competition in line with market trend.
    • Devising and presenting strategies and development of ideas for the company.
    • Compiling and distributing financial and statistical information to business development manager.
    • Write daily reports on trends of sales and other marketing analysis.
    • Ensure that issues of dissatisfaction in client service delivery are promptly identified and addressed.
    • Ensure compliance with the company’s policies and procedures in sourcing for clients.
    • Perform other duties and responsibilities as may be assigned by business development manager

    Generation of New Sales Leads:

    • Generates sales leads, building sustainable relationships with clients.
    • Arranges business meetings and one-on-one conversations with prospective clients.
    • Reports back to the management on sales leads results.

    Client Management:

    • Builds trust and long-term relationships with clients/customers.
    • Improve the customer experience and build brand loyalty.
    • Responds to customer service issues in a timely manner.
    • Achieves client’s expectations and satisfaction.
    • Address customers/clients issues and complaints.

    Key Performance Indicators (KPI):

    • 90% revenue target must be met.
    • 90% of target for new accounts (clients)
    • Clients’ complaints must be addressed within 24 hours.
    • 95% Client satisfaction rate
    • 90% Customer retention and 10% customer attrition

    Job Requirements
    Education:

    • A minimum of OND, B.Sc and HND, preferably in a business related discipline.

    Experience:

    • A minimum of 1 year  proven experience as marketer in the banking industry
    • Proficiency in Microsoft Office

    Knowledge Skills & Competencies:

    • Excellent verbal and written communication skills
    • Self-motivated and self-directed
    • Goal-oriented, organized team player
    • Eager to expand the company with new sales, clients, and territories
    • Computer literacy
    • Excellent leadership and interpersonal skills.

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    Business Development Manager

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 4 – 9 years
    • Location Lagos
    • Job Field Sales / Marketing / Retail / Business Development&nbsp

    Location: Mainland, Lagos
    Job Description

    • To develop strategies and implement solutions for MFI, thereby generating new businesses and increasing overall organization’s market share. This job holder is responsible to provide outstanding customer service to MFI clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals
    • The job holder will direct, administer, and coordinate all marketing activities in accordance with policies, goals, and objectives established by the Management of MFI.

    Principal Responsibilities and Accountabilities / Key Performance Areas
    Development of Business Solutions:

    • Brainstorms with the Marketing team to create new business strategies
    • Identifies sales and services that would appeal to old and new clients
    • Finds and follows new sales leads
    • Develops ways to improve the customer experience and build brand loyalty
    • Researches the MFI market and industry trends
    • Develops customer satisfaction goals and coordinate with the team to meet them on a steady basis
    • Assesses Microfinance services statistics and prepares detailed reports on findings
    • Stays informed on the latest industry techniques and methods
    • Stay informed and provide reports on the microfinance marketplace in Nigeria, including changes to the regulatory environment
    • Prepares annual budget for the department and tracks expenses relating to the budget.

    Generation of New Sales Leads:

    • Generates sales leads, building sustainable relationships with clients
    • Arranges business meetings and one-on-one conversations with prospective clients
    • Reports back to the management on sales leads results
    • Prepares sales contracts; following company rules and guidelines
    • Communicate to the team about innovations, and how they can be used to leverage marketing efforts.

    Client Management:

    • Negotiates loan facilities with clients
    • Builds trust and long-term relationships with clients/customers
    • Develops ways to improve the customer experience and build brand loyalty
    • Responds to customer service issues in a timely manner
    • Creates effective customer service procedures, policies, and standards
    • Achieves client’s expectations and satisfaction
    • Manages clients’ accounts and data base
    • Handles customers/clients issues and complaints
    • Develops customer satisfaction goals and coordinates with the team to meet them on a steady basis
    • Implements effective customer loyalty programs
    • Delivers a comprehensive service to enquiring customers
    • Delegates certain customer enquiries to specific teams

    Management of Business Development and Marketing Team:

    • Supervises day-to-day operations in the marketers
    • Motivates team members to exceed expected goals
    • Hires and trains new customer service executives
    • Manages the approved budget of the sales department

    Documentation of Sales and Clients Records:

    • Manages records of sales, revenue, and other important data
    • Maintains accurate records and document all customer service activities and discussions
    • Keeps a record of customer interaction and details of actions taken.

    Job Requirements

    • Candidates should possess a Bachelor’s Degree qualification.
    • 4 – 9 years work experience.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.



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