Fresh Vacancies at HRbreakoutRoom

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  • We help our clients win in the marketplace by providing state-of-the-art HR services.

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    • Contents
    • Open Jobs
      1. Customer Service Representative
      2. Production Manager
    • Method of Application

    Customer Service Representative

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 1 – 3 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Description

    • A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

    Responsibilities

    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal / customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers.

    Requirements

    • Proven customer support experience or experience as a Client Service Representative
    • B.Sc Degree in Marketing, Communications or related field
    • 1 – 3 years work experience
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively.

    Salary
    N50,000 – N70,000 Monthly.

    go to method of application »

    Production Manager

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 – 5 years
    • Location Lagos
    • Job Field Manufacturing&nbsp

    Our client, a Manufacturing / Retail Company is recruiting to fill the position below:
    Industry: Manufacturing / Retail

    Job Description

    • We are looking for an experienced Production Manager to organize and oversee the manufacturing of our product.
    • You will be ultimately responsible for the smooth running of all production lines and the quality of output.

    Responsibilities
    As a production manager, you’ll oversee the production process, coordinating all production activities and operations. You’ll need to:

    • Plan and draw up a production schedule
    • Decide on and order the resources that are required and ensure stock levels remain adequate
    • Select equipment and take responsibility for its maintenance
    • Set the quality standards
    • Ensure that the production will be cost effective by estimating costs and negotiating and agreeing budgets with both clients and managers
    • Monitor the production processes and adjust schedules as needed
    • Monitor productivity rates and product standards and implement quality control programmes
    • Organise the repair of any damaged equipment
    • Liaise with different departments, teams and companies, e.g. suppliers, managers, clients
    • Ensure that health and safety guidelines are followed at all times
    • Ensure customer orders are completed on time and to budget and that quality standards and targets are met
    • Work with managers to implement the company’s policies and goals
    • Collate and analyse data, putting together production reports for both factory managers and customers
    • Supervise and motivate a team of workers
    • Review worker performance and identify training needs.

    Requirements

    • 2 – 5 years proven experience as production director
    • B.Sc / B.A Degree in Business Administration or relevant field is preferred
    • Deep knowledge of production management
    • Understanding of quality standards and health & safety regulations
    • Knowledge of performance evaluation and budgetingconcepts
    • Experience in reporting on key production metrics
    • Proficient in MS Office and ERP software
    • Outstanding communication ability
    • Excellent organizational and leaderships skills
    • Attention to detail
    • Strong decision-making skills and a results-driven approach.

    Salary
    N150,000 – N200,000 Monthly.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.



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