Customer Care & Project Manager at Phillips Outsourcing Services Nigeria Limited


  • Welcome to Phillips Consulting Limited.
    We are a leading business management consulting practice serving clients across Africa. We work in all major sectors of the economy and levels of government engaging highly trained and sector-experienced consultants. PCL is a wholly owned Nigerian firm with offices in Lagos, Abuja and Johannesburg. Established in 1992…

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    Customer Care & Project Manager

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 5 years
    • Location Lagos
    • Job Field Customer Care&nbsp , Project Management&nbsp

    Role Summary

    • To support the Organization’s solution-based sales effort by acting as the primary interface with assigned customer(s) for all related customer-satisfaction fronts during the pre and post-sales process.
    • This is to achieve high levels of customer delight during and after project rollouts, and to maximize client retention and contract renewals.

    Job Responsibilities

    • Oversee the successful implementation of projects from inception to implementation.
    • To establish, maintain and strengthen relationships and rapport with existing and new customers to identify/understand customer-support opportunities and sales opportunities for the Organization
    • To respond to or properly direct customer requests to the appropriate party – from major Requests for Quotation to minor requests for changes or inquires.
    • To coordinate and communicate with all necessary internal departments, such as Production, Installation, Sales, and Research & Development teams, to ensure uniform understanding of the customer’s expectations, and successful delivery and issue-resolution.
    • To attend meetings with customers in the absence of the Global Customer Service & Support Manager.
    • To proactively seek ways to improve workflow & work processes, including identification of improved ways to enhance the Organization’s customer service function.
    • To provide regular updates on account strategy, status, and performance to the Management.

    Professional & Technical Capabilities

    • B.Sc. in relevant fields and must have completed a Diploma.
    • Possess 5 years’ work experience in a Multi-National Company environment, preferably in the cellular industry.
    • Customer-oriented with an outgoing and pleasant personality.
    • Experienced in presenting and communicating to internal & external customers, to generate interest and engage them during presentations.
    • Result-oriented and self-motivated with the ability to work independently and under pressure in a fast paced environment
    • Pays strong attention to detail
    • Possesses strong negotiation and project management skills
    • Possess basic engineering and IT-related knowledge
    • Possess basic engineering knowledge / experience.

    Required Competencies:

    • Administration
    • Expense Management
    • Job Knowledge
    • Human Resource Manager
    • Communication/Interpersonal Skills
    • Leadership
    • Teamwork
    • Managing Change and Improvement
    • Decision Making/Problem Solving
    • Customer Responsiveness
    • Development of Subordinates
    • Business Knowledge.

    N900,000 / Monthly Gross.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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