Merchant Acquisition & Management Officer at Infostrategy Technology Limited


  • Infostrategy Technology Nigeria is an Information, Communication and Software Technology firm incorporated in Nigeria and the United Kingdom. Founded in 2002 and reconstituted in 2003, we operate with a burning passion to transform the technological terrain of Africa by delivering value to clients through innovative and effective leverage of cutting-edge tec…

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    Merchant Acquisition & Management Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Kano
    • Job Field Media / Advertising / Branding&nbsp

    Department: Head Growth & Implementation

    Job Summary

    • We are looking to fill this position with someone that is experienced in merchant acquisition and management.
    • The primary responsibilities will be to sell the company’s products and services, manage the sales representative, acquire new customers and retain the existing customers.

    Essential Duties and Responsiblites

    • Identifying and acquiring of new customers via cold calls and scheduled meetings.
    • Physical onboarding of new merchants by training them, helping with installation set-up and providing strategic branding items.
    • Retention of existing customers by creating strategies for follow-up and physically monitor to ensure that merchants remain active.
    • Achieve set targets as reviewed by the from time to time.
    • Ensuring that all abandoned sign-ups/registrations are categorized and converted to valuable customer accounts.
    • Ensure optimal utilization of POS in all locations.
    • Establish and maintain a beneficial relationship with stake holders.
    • Gathering feedback from merchants on a routine basis to help gain insight into needs, problems and recommendations.
    • Providing non-technical support to merchants and customers promptly and escalating other forms of support to the appropriate units
    • Manage relationship with merchants and escalate challenge for prompt resolution.
    • Supervising and monitoring marketers, sales reps and device technician.
    • Generate timely reports indicating the status of all activities.
    • Other duties as assigned.

    Qualifications, Experience, Skills and Competencies

    • Must be experienced in Merchant Acquisition or Marketing
    • Must be experienced in sales roles
    • Ability to drive sales process from planning to closing.
    • Must have knowledge of the local market
    • Must be able to manage a team.
    • Proven record of leadership.
    • Strong Customer Relationship skills
    • Excellent communication and interpersonal skills.
    • Excellent knowledge of Microsoft Office suite

    Method of Application

    Interested and qualified candidates should submit their CV as a PDF file to: [email protected] using “Merchant Acquisition – Kano” as the subject of the mail.

    Note: Only shortlisted candidates will be contacted.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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