Latest Vacancies at International Medical Corps (IMC)

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  • We assist those in urgent need anywhere, anytime, no matter what the conditions, providing lifesaving health care and health care-related emergency services-often within hours.
    As conditions ease, we work with local leaders to rebuild stronger. In non-emergency settings, our focus is development. Through our training programs, we pass essential skills int…

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    • Contents
    • Open Jobs
      1. Complaints and Feedback Mechanism Assistant
      2. Warehouse Assistant
    • Method of Application

    Complaints and Feedback Mechanism Assistant

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Borno
    • Job Field NGO/Non-Profit&nbsp

    Location: Maiduguri, Borno
    Department: Program/Project Management

    Job Summary

    • The CFM Assistant is responsible for ensuring Community-Based Feedback and Response Mechanisms (CBFRM) are in place in all IMC program sites to strengthen the quality and accountability of emergency response as well as upholding the organization’s commitment towards Humanitarian Accountability Partnership (HAP) standards especially in regards to information sharing, beneficiaries’ participation, complaints and response mechanism.

    Tasks and Responsibilities

    • Establish and manage the complaint and feedback mechanism for the WFP project.
    • Receive complaints and feedback and respond to enquiries at the complaint desk at program sites.
    • Build staff awareness and commitment to a complaints mechanism, ensuring that all SOPs and IMC core values are respected.
    • Refer program-specific complaints to MEAL Officer for follow-up.
    • Build staff awareness and commitment to a complaints mechanism, ensuring that all SOPs and IMC core policies are respected.
    • Ensure regular maintenance of complaints and feedback database/ information System and ensure information is shared on a regular basis.
    • Carry out regular community feedback functions, ensuring that all SOPs and IMC core policies are respected.
    • Maintenance of an effective record and filing system for all complaints solved and pending issues including correspondences.
    • Lodge all feedback, complaints, and response in the CFM database.
    • Support to ensure complaints are closed within the appropriate timeframe including those reported from the IMC toll-free line.
    • Ensure the CFM database is forwarded to the MEAL officer on monthly basis and important complaints from complaint desks and suggestion boxes are reported immediately.
    • Provide accurate information related to the subject beneficiary matter and other related ongoing activities.
    • Ensure accurate recording of all the data related to the beneficiary.
    • Submit internal, and accurate reports to the concerned program focal person. The reports will be submitted weekly, or daily according to the urgency of the complaint; include monthly recommendations, if needed, to the Program Manager as received.
    • Accurately refer cases internally within the departments of the AAH – with the support of the MEAL Officer- following the standard operating procedures set for the referral system within IMC.
    • Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the projects. Ensure all documents and actions taken are documented, and feedback is given back to the beneficiary.
    • Manage the complaint and feedback mechanism in accordance with the country mission’s specific to AAP and CHS commitments.
    • Liaise with local authorities and community leaders to support the resolution of complaints.
    • Perform other duties and responsibilities as required that may be assigned from time by supervisors.

    Prevention of Sexual Exploitation and Abuse:

    • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

    Compliance & Ethics:

    • Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.
    • Conducts work with the highest level of integrity. 

    Qualifications and Experience

    • Bachelor’s Degree in Management, Social Research, Development Studies or a related field or comparable addition to experience.
    • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
    • Minimum of 2 years proven experience in accountability especially feedback mechanisms concepts and international humanitarian quality standards.
    • Previous experience of working with NGOs.
    • Experience in the implementation of accountability and complaints reporting mechanisms in Nigeria.
    • Experience in developing and/or managing complaints reporting mechanisms for food and cash transfer programs.
    • Understand key concepts and commitments regarding accountability to affected populations (AAP), including a Strong understanding of HAP, Do No Harm, and other relevant global standards.
    • Ethical focused on treating complainants/ community fairly and culturally sensitive.
    • Innovative and solutions-oriented.
    • Building collaborative relationships with beneficiaries and the community.
    • Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post-conflict development contexts.
    • Sound analytical, conceptual, and strategic thinking skills.
    • Excellent communication skills and experience in report writing.
    • Proficiency in English, Hausa, and Kanuri languages both spoken and written.
    • Understanding of monitoring processes, learning, adaptation, and evaluation.

    go to method of application »

    Warehouse Assistant

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 1 year
    • Location Lagos
    • Job Field Procurement / Store-keeping / Supply Chain&nbsp

    Location: Damboa, Borno
    Department: Logistics / Procurement

    Job Summary

    • Reporting directly to Warehouse Officer, Warehouse Assistants perform a number of duties aimed at ensuring that the operations of a warehouse are run smoothly on a daily basis.
    • Their work includes assisting Warehouse Officers and managers in making sure that the flow of goods/food in and out of the warehouse is handled effectively.
    • They control the flow of stock, monitor the coming in and going out of food/goods, and handle stock records within a warehouse environment.

    Main Responsibilities

    • Take orders from Warehouse Officer or Managers on a daily basis and review them thoroughly
    • Ensure proper loading and unloading of food onto or from the trucks
    • Ensure that the correct quantity has been received by comparing received goods/food quantities with information on the work order/packing list
    • Identify any damaged or missing food/goods cartons and record pertinent information
    • Ensure that delivery forms are signed only upon satisfaction of completed order
    • The move received goods to appropriate storage areas and ensure bin cards are prepared or updated and put accordingly.
    • Make sure that all goods are labeled properly using an appropriate lot and item numbers
    • Allocate storage space for food items based on their types and sizes and expiry dates
    • Isolate and report any broken or damaged food items/goods at the time of order picking
    • Ensure that information of picked goods is recorded in a logbook and submitted to the commodity Warehouse Officer or Manager
    • Identify stock that is not being utilized and report to warehouse officer.
    • Carry out a physical inventory of all items in stock on a weekly, monthly basis, and anytime upon request or convenience.
    • Pay attention to use-by dates of food and medicine, ensuring proper stock rotation. Advise Warehouse Officer whenever expiry dates are approaching (within 2 months).
    • Identify stock that is not being utilized and report to warehouse officer.
    • Establish and maintain meaningful relationships with WFP food transporters to ensure a smooth working environment
    • Maintain stable temperature conditions within the warehouse especially where perishable food items are concerned
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to IMC and to not jeopardize its humanitarian mission in Nigeria.
    • Check daily that the store is clean, organized, and is regularly ventilated
    • Arrange stocks in such a way that they are easy to count, and aisles are accessible
    • Check daily and record the temperature and humidity of the medical and RUTF stores
    • Remove/ separate infected products and inform in writing the Warehouse Officer.
    • Separate foodstuffs from other stock and pay special attention to dangerous goods.
    • Ensure storage facilities are free from rats, rodents, and any other pests which may damage stock and periodically plan for fumigation of storage facilities.
    • Plan for disposal of expired/ infected products in collaboration with the Warehouse officer and program teams.

    Communication and teamwork:

    • Ensure good communication with peers and donor’s representatives including Transporters
    • Facilitate harmonious working relationships with partners, beneficiaries, and other stakeholders.
    • Report problems encountered in the warehouse or within the team to the Supervisor
    • Propose solutions to solve any problem faced and report them to the Supervisor
    • Participate actively in regular staff and program meetings
    • Prepare weekly team’s work schedule and submit to the Emergency Program Coordinator.

    Prevention of Sexual Exploitation and Abuse:

    • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

    Compliance & Ethics:

    • Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity.

    Qualifications and Experience

    • Degree or HND in a numerical discipline or relevant Business field is desired
    • At least 1 year of experience in large-scale Logistics operation, Manufacturing, and or food assistance distribution.
    • Strong organizational skills and discipline to follow outlined procedures; ability to interact effectively with international and national personnel.
    • Excellent oral and written English skills. High computer skills on MS Office (Excel, Words. Outlook) programs.
    • A demonstrated ability to multi-task and process information into action as to not delay program activities.
    • A clear understanding of procurement ethics and donor compliance is essential.
    • Willingness to travel throughout the project areas in Borno State is required.
    • Must read and understand and demonstrate the willingness and ability to follow guidelines.
    • Capacity to work under stressful situations and Strong organizational and time management skills and capacity to coordinate work across multiple departments and sites.
    • Experience living in remote or isolated work stations, or insecure locations.

    Method of Application

    Interested and qualified candidates should send and address their Applications to the “Human Resource Coordinator, International Medical Corps” via: [email protected] using the Job Title and Location as the subject of the email.

    Note

    • Application letter and curriculum vitae should be in a single Microsoft Word Document, otherwise, applications will not be considered.

    Equal Opportunities

    • International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
    • Qualified female candidates are strongly encouraged to apply.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.



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