Customer Experience Officer at Wellness Health Management Services

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  • As an Innovative
    Health Organization
    We offer our customers a world of unique benefits because we know that our clients deserve only the best even beyond the basic healthcare cover. Some of these benefits

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    Customer Experience Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 1 year
    • Location Lagos
    • Job Field Customer Care&nbsp

    We are looking for a young fresh graduate to work at our Customer Experience Centre. He or she will:

    •  Manage  inbound and outbound calls in a timely manner
    • Identify customers’ needs, clarify information, research every issue and provide solutions and/or refer to appropriate quarters
    • Maintain a professional work environment and administrative support.
    • Seize opportunities to up-sell products when they arise
    • Keep records of all conversations in our call center database in a comprehensible way
    • Supply information regarding the organization, products, services and policies to clients on enquiry.
    • Deal with compliant tactfully, calmly and politely
    • Report and document issues for resolutions
    • Schedule and maintain appointments diary
    • Contribute to team effort by accomplishing related results as needed.
    • Ensure high level of customer centric attitude to ensure resolution to customer concern
    • Maintain and build lasting customers relationship by ensuring that concern attended are resolved

    Requirements

    • BSc/BA in Marketing, Communications or relevant
    • Previous experience in a customer support/Call-Centre role
    • Strong phone and verbal communication skills along with active listening
    • Familiarity with CRM systems and practices

    Must reside within Shomolu, Oworonshoki, and Gbagada environs.

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.



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