Retail Shop Manager at SKLD Integrated Services Limited

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  • SKLD integrated Services LLC is Nigeria’s leading provider of relief products and solutions to local and international organizations engaged in development work, emergency interventions and crisis management. SKLD was formerly operating under the name School Kits Limited, an integrated educational supplies company which was launched in 2000 in Lagos, Nigeria.

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    Retail Shop Manager

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Abuja
    • Job Field Sales / Marketing / Retail / Business Development&nbsp

    Overall purpose of the job:

    As the Retail Shop Manager, you are responsible for overseeing the running and overall operational success of Skit Store.

    DUTIES and RESPONSIBILITIES:

    • Acquaint subordinates with product knowledge and software training where necessary
    • Manage/Motivate Retail and support staff to meet or exceed sales targets
    • Assign workers to specific projects such as cleaning, rearranging of stocks, receiving new inventory or restocking based on the frequency
    • Keep track of stock ordering through  inventory management software
    • Give daily, weekly and monthly update on sales activities- items in most/ least demand, customer preference and market trends- to head of Retail
    • Attend to customer inquiries (including but not limited to school clients)
    • Deal with customer queries, resolution of complaints and escalate when necessary
    • Maintain awareness of market trends and monitoring what competitors are doing
    • Supervise the cleaning of the outlet- dusting, sweeping, mopping, washing of toilets/ napkins, trimming of the flower hedges, refuse disposal

    SKILL and COMPETENCE:

    • Leadership: You must be able to lead  and motivate your team
    • Communication: Excellent communication and people skills
    • Customer service: Must have a strong commitment to customers and ensure you get familiar with them on name basis as much as you can
    • Product Knowledge: Should make conscious effort to familiarize with the items on display, prices, functions and value proposed for the customer
    • Sales: Everyone that walks into the store is a potential customer, you must be able to make a sales pitch that eventually leads to sales
    • Decision making ability: It’s very important you are fully informed about the company’s policy and retail guidelines, to enable you make decisions as it concerns the business
    • Responsibility: You must develop a sense of responsibility towards all company property- items for sale, generator, water supply, environment cleaning, refuse disposal, furniture and fitting, computers and accessories
    • Ability to work under pressure especially during the peak period and handle challenging situations
    • Personal attributes: Confident, Self-driven and Enthusiastic

    Requirements

    • Knowledge of retail management best practices
    • Outstanding communication and interpersonal abilities
    • Excellent organizing and leadership skills
    • Commercial awareness
    • Analytical mind and familiarity with data analysis principles
    • Excellent knowledge of retail management software
    • BSc/BA in business administration or relevant field

    Method of Application

    Applicants should send CVs to [email protected] using teh job title as subject of the mail

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.



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