Job Vacancies at Sterling Bank Plc

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  • We recognize the individuality of each corporate customer and therefore offer a wide range of top class tailor-made products and services at competitive rates, designed to meet the unique needs of corporate organizations in attaining strategic goals. Our team of skilled and dedicated staff with cognate experience in various industries are always on ground to…

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    • Contents
    • Open Jobs
      1. Quality Assurance Specialist
      2. Customer Center Lead
      3. Code To Bank 2.0 Talent Recruitment Programme
    • Method of Application

    Quality Assurance Specialist

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 1 – 2 years
    • Location Lagos
    • Job Field Banking&nbsp

    Job Summary

    • To maintain a high and consistent level of service quality and ensure that regardless of the representative approached or the support channel used, customers always get similarly excellent service.

    Job Description

    • Maintain and develop internal support and service quality standards.
    • Review Customer Care agents’ conversations (calls, emails, chats, etc) and assess support interactions based on internal standards.
    • Review Service delivery and interaction in branches to ensure standards are met.
    • Accompany evaluations with meaningful and constructive feedback.
    • Create strategies to improve support KPIs.
    • Help agents improve their performance with specific instructions and constant support by mapping the need for training and onboarding programs and initiate these projects.
    • Monitor customer service performance and create reports that reflect support performance.
    • Create educational materials to ensure knowledge building for all service officers and carry out trainings.

    Job Experience

    • First Degree in any field
    • 1-2 years related experience.

    go to method of application »

    Customer Center Lead

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 1 – 2 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Summary

    • To train, prepare, motivate, and lead Customer Service Officers to meet goals and provide excellent service to customers.

    Job Description

    • Maintain and develop internal support and service quality standards.
    • Review Customer Care agents’ conversations (calls, emails, chats, etc) and assess support interactions based on internal standards.
    • Review Service delivery and interaction in branches to ensure standards are met.
    • Accompany evaluations with meaningful and constructive feedback.
    • Create strategies to improve support KPIs.
    • Help agents improve their performance with specific instructions and constant support by mapping the need for training and onboarding programs and initiate these projects.
    • Monitor customer service performance and create reports that reflect support performance.
    • Create educational materials to ensure knowledge building for all service officers and carry out trainings.

    Job Experience

    • First Degree in any field
    • 1 – 2 years related work experience.

    go to method of application »

    Code To Bank 2.0 Talent Recruitment Programme

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 1 – 8 years
    • Location Lagos
    • Job Field ICT / Computer&nbsp

    Job Summary

    • Code to Bank is a Tech focused talent attraction initiative aimed at harnessing the value of the vast Tech talents in Nigeria and possibly globally.

    Job Description

    • The Don Tracker; Blockchain Engineer
    • Ruler of the Fleet; Technical Writer
    • The Knight’s watch; Back End Engineer
    • The Bannerman; Front end Engineer
    • The Queensguard; DevOps
    • The Army of the South; UI/UX Engineer
    • The Muliti-faced Asssassin; Mobile Devs
    • Mistress of the Citadel; Product Manager
    • The First Son; Product Designer
    • The Silver Company; Content Analyst.

    Job Experience

    • Warrior (1 – 2 years of proven experience/ equivalent skillset
    • Knight (3 – 4 years of proven experience/ equivalent skillset)
    • Lord Commander (5 – 8 years of proven experience/ equivalent skillset).

    Method of Application

    Use the link(s) below to apply on company website.

     

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.



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