Job Vacancies at Konga Nigeria

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  • Konga Online shopping in Nigeria for phones, clothes, home & kitchen, computers and more at best prices on Konga.com. Enjoy fast delivery service. Buy now!

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    • Contents
    • Open Jobs
      1. Customer Service Executive
      2. Order Dispatch Supervisor
      3. Delivery Experience Associate
    • Method of Application

    Customer Service Executive

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Category: Officer Level
    Reports to: Head of Customer Experience

    Job Description

    • We are looking for passionate Customer Service Executives.
    • Successful candidates will make and receive calls from prospective and existing customers, process orders, handle customers’ enquiry, requests and complaints.

    Job Requirements

    • Fresh Graduates
    • Smart and Personable
    • Good written and verbal communication skills
    • Must be computer literate
    • Must have completed NYSC.

    go to method of application »

    Order Dispatch Supervisor

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 1 year
    • Location Lagos
    • Job Field Logistics&nbsp

    Job Category: Officer Level
    Reports to: Operations Manager

    Responsibilities

    • Scheduling riders in 1 minute
    • Assigning and re-assigning order to free riders on the App
    • Reassign riders within clusters / hubs
    • Follow up / monitoring delayed order on riders app
    • Resolve riders complaints via phone, email, chat channels with functional teams (Customer service,Vendor Ops team,Delivery Experience)
    • Escalating to the appropriate department such as Vendor Ops on restaurant issues & customer service on customer’s issues
    • Attempt to persuade customers to reconsider cancellation
    • Ensuring proper education and communication are disseminated among riders in the community”.

    Requirements

    • 1+ years experience in various fields of customer service, supply chain
    • Process-oriented,well-organized with a high level of attention to details
    • Excellent analytical ability: Ability to leverage analytical work into action-oriented reporting & plans of actions
    • Ability to articulate the right findings using the data
    • Advanced knowledge in word, excel & powerpoint
    • Excellent communication skills and flexibility to work in different environments
    • Detailed oriented personality.
    • Strong people leadership.

    go to method of application »

    Delivery Experience Associate

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Lagos
    • Job Field Logistics&nbsp

    Job Category: Officer Level
    Reports to: Operations Manager

    Job Responsibilities

    • This position is designed to provide a full line of driving safety and compliance related education and training services to Delivery Associates in support of the goals and objectives of Konga Food.
    • Provide practical and theory based rider training and development to enhance individual risk awareness and riding skills, and promote the benefits of a positive rider attitude to reduce driver risk.
    • Provide information on trainee performance and driving development needs
    • Develop a good working knowledge of Quality Assurance process including course evaluation to enable the team to meet all objectives.
    • Track all fleet incident report relating customer delivery experience and satisfaction
    • Supervision  and reporting of fleet condition and maintenance

    Job Requirements

    • Hands on Safety & Compliance experience in the Transportation industry an asset
    • Experience in the provision of light riding coaching and development
    • Excellent interpersonal skills
    • Excellent training skills,
    • Proficient in Microsoft Office – Excel, Word skills is must
    • Good communication skills.

    Method of Application

    Interested and qualified candidates should send their CV with current portrait sized picture to: [email protected] with the subject matter captured as the job title

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.



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