Workshop Supervisor at Flexedge Limited

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    Workshop Supervisor

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 7 years
    • Location Lagos
    • Job Field Engineering / Technical&nbsp

    Role: Operations
    Reporting Line: MD / CEO
    Job Grade: Senior Level
    Employment Type: Full-time

    Position Objectives

    • In charge of coordinating the activities of auto workshop to ensure efficient operations and Profitability
    • Guide and direct the activities of workshop to ensure optimal productivity, efficiency and profitability
    • Effective Customer management
    • Handles all recruiting, orienting, and training of technicians to ensure a capable and efficient workshop

    Job Description

    • Ensuring Revenue generation for the workshop
    • Generate leads and ensure conversion from prospects to customers
    • Manage customer/ Prospect visitation to increase market share in auto service
    • Oversee operations in an auto service unit to ensure compliance with quality standards and best practices
    • Oversee the inspection and proper/correct evaluation of automobiles to identify faulty components and facilitate process for repairs
    • Assign and schedule work duties to auto technicians according to their skills and Supervise their activities for efficient and timely job performance
    • Conduct price negotiations with clients to reach a favorable bargain for both management and client
    • Oversee the hiring and training of an effective auto service team
    • Maintain accurate record of all accounts and relevant financial information
    • Monitor inventory to Maintain stock levels, regulate and ensure availability of required vehicle parts
    • Ensure automotive service staff comply with environmental laws and regulations
    • Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
    • Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
    • Listen to client complaints and assist in addressing their issues and resolving challenges
    • Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
    • Contact clients and convince them to bring vehicles to their unit for repairs
    • Follow up customers to obtain feedback and ensure they are satisfied with received service
    • Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry.

    Minimum Requirements
    Education and Work:

    • Auto Engineering and Professional Auto Technician certifications
    • Verifiable trainings on Vehicle systems
    • Minimum 7 years’ experience in the field of auto servicing and workshop management
    • Prior experience with different auto brands is an added advantage
    • Experience dealing with corporate and High net worth customers is a Must

    Knowledge, Skills, Competence and Abilities:

    • Excellent leadership skills
    • Understanding of dynamics in the automobile industry
    • A commitment to excellent customer engagement
    • Customer Relationship Management
    • Excellent Communication Skills
    • Up to date automobile technical Skills, with ability to handle diagnostic tools effectively
    • Leadership Skill
    • Ability to train and pass knowledge
    • Great Negotiation skills
    • Must have mobility flexibility
    • Ability to use ERP and Applications relevant to Auto Servicing industry

    Personal Qualities Required by the Job:

    • Trustworthy with great and proven positive character and outlook
    • Integrity and confidentiality: ability to adhere to high ethical standards in job-related and other activities and experience in dealing with sensitive and confidential matters.
    • Reliability: Completely reliable and competent
    • A mission-driven individual: who can embrace and commit to Mission and Core Values; articulate about stewardship.
    • Compliance: adheres strictly to organizational/sector policies and procedures. Seeks approval from the correct authority for changes.
    • Planning and organizing: ability to establish efficient and appropriate course of action for self and team; strong organizational skills.
    • Efficiency and effectiveness: using minimum effort to achieve maximum results. Actual results will be measured, not simply activity or expended energy.

    Salary
    NGN 150,000 – 200,000 Monthly.

    Method of Application

    Interested and qualified candidates should send their CV to: selection@flexedge.com.ng with the Job Title as subject of mail.

    Note: Please note only shortlisted candidates will be contacted.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.



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