Job Vacancies at The Concept Group

0
1


  • The genesis of The Concept Group was initially borne from a functional and structural approach, simply delivering better effectiveness through shared services of back office functions for its more market facing organizations.
    As the organization grew, the Group along with its member subsidiaries have evolved to embody much more. As a tested guiding light,…

    Read more about this company

     

    • Contents
    • Open Jobs
      1. Client Experience Strategist
      2. Lead Software Tester
      3. I.T Sales Analyst
      4. Senior Performance Management Analyst
      5. Market Research Analyst
    • Method of Application

    Client Experience Strategist

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 4 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Description

    • Use feedback to develop an in-depth understanding of customers
    • Implement a system to help you collect feedback, analyze it, and act on it regularly
    • Reduce friction and solve your customers’ specific problems and unique challenges
    • Make listening to customers a top priority across the business.
    • Develop customer needs and use cases throughout a customer journey.
    • Translate customer needs into business requirements.
    • Serve as an advocate and champion for the customer-centric, research, & design cultures to stakeholders with little experience partnering in human-centered design.
    • Develop client strategic insights via client research techniques: quantitative, qualitative
    • Lead teams in developing business and customer cases to help drive experience improvement.
    • Understand and interpret customer experience measurements.
    • Develop operational plans to deliver great customer experiences.
    • Have a strong cross-functional understanding of service delivery to be able to identify and engage boundary partners.
    • Develop client strategic insights via client research techniques: quantitative, qualitative,
    • Have experience with leading facilitated sessions in customer journey mapping and service blueprinting.
    • Create effective communications across multiple internal channels to increase the ability to change the customer experience.
    • Develop views of both present and future customer journeys through quality research.
    • Lead projects that enhance the client’s understanding of the customer.
    • Serve as customer advocate during new product launches and service upgrades.

    Job Qualifications

    • Bachelor’s Degree
    • Minimum of 4 years experience.

    go to method of application »

    Lead Software Tester

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Lagos
    • Job Field ICT / Computer&nbsp

    Job Description

    • We are looking to hire Software Tester to assess software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches on software applications.
    • In this role, you will be required to ensure our products and applications work optimally and meet the established Software Standards.
    • You should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, and continuous improvement, we’d like to meet you.
    • Ultimately, you will ensure that our products, applications, and systems work correctly.

    Responsibilities

    • Collaborate with Software Development to develop effective test plans and strategies.
    • Designing test cases, reporting all bugs encountered in the bug tracker software and determining readiness criteria.
    • Execute all levels of testing (System, Integration, and Regression).
    • Work with Cross-Functional Teams to ensure quality throughout the software development life cycle.
    • Report bugs and errors to the development team.
    • Testing of third-party applications acquired by the organization.
    • Ensuring software tested meets and exceeds the users’ requirements.
    • Other tasks assigned by the Supervisor.
    • Design and develop automation scripts when needed.
    • Detect and track software defects and inconsistencies.

    Requirements

    • Minimum of B.Sc. / B.Eng. / HND in Computer Science, Computer Engineering or any other relevant field with relevant experience.
    • Must have a background/interest in software testing.
    • Working knowledge of test management software
    • Hard-working and committed to the role and the organization
    • Desire to provide quality client service and support
    • Meticulous and highly attentive to detail
    • Ability to work effectively and collaboratively in a team

    go to method of application »

    I.T Sales Analyst

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 years
    • Location Lagos
    • Job Field Sales / Marketing / Retail / Business Development&nbsp

    Roles / Responsibilities

    • Collect, analyze, evaluate and report data in order to increase sales productivity.
    • Collect sales records and trends, and evaluate performance measured against sales quotas.
    • Assist sales management in understanding process bottlenecks and inconsistencies.
    • Proactively identify opportunities for sales improvement.
    • Work closely with sales management to optimize the effectiveness of the firm’s technology investments.
    • Act as a primary point of contact person for sales and marketing to determine price features that meet and exceed customer expectations.
    • Research effective sales & marketing channels that will improve the business’ visibility and growth.
    • Implement and monitor the effectiveness of product pricing against guiding goals.
    • Collaborate with Concept Nova team to establish systems, monitor project costs, and create reports.
    • Monitoring external trends in the industry and world-class benchmarks and applying the most relevant and well-articulated processes for best-in-class sales market fit.
    • Evaluate and understand the competitive landscape and other pertinent internal and external factors as they relate to product and pricing strategy.

    Requirements

    • University degree in Information Technology, Business Administration, Marketing or a related field.
    • Minimum of 3years experience in a similar role preferred.
    • Proficiency in Data Analysis, Market Research, and reporting.
    • Proficiency in sales forecasting and analysis.
    • Technology savvy.
    • Top-Notch communicator.
    • Resourceful.
    • Very attentive to detail & Timeline oriented.
    • Good team player.

    go to method of application »

    Senior Performance Management Analyst

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 4 years
    • Location Lagos
    • Job Field Human Resources / HR&nbsp

    Qualifications, Desired Skills and Experience

    • Bachelor’s Degree in a related discipline.
    • Minimum of 4 years experience handling similar roles.
    • Master’s Degree is an added advantage.
    • Professional certification with any of the following: CIPM, SHRM, HRCI,CIPD.
    • Good knowledge Ms office suit.
    • Excellent Planning and coordinating skills.
    • Ability to effectively solve problems, negotiate and make decisions
    • Good written, oral, and interpersonal communication skills are essential.

    Requirements

    • Ability to analyze, design, develop, implement and evaluate performance management systems for a large organization.
    • Knowledge of the Balanced Scorecard and the techniques for generating meaningful scorecards.
    • Knowledge of other performance management methods.
    • Knowledge of Job Analysis.
    • Knowledge of Reward Management tools & techniques.
    • Experience in providing advisory services for informed decision-making.
    • Knowledge of different ERP Solutions and Performance Management.
    • Good understanding of the macro and micro business environment and of how environmental factors & other drivers affects business strategies & tactics.
    • Experienced in providing advice & structure to the process of translating business strategies & tactics into specific objectives/plans that support goal achievement.
    • Good understanding of key business functions and how they inter-relate to achieve business objectives.
    • Good knowledge of HR functions and the different labor regulations
    • Knowledge of performance management concepts, theories & related practices & tools.
    • Excellent analytical skills with experience in developing innovative & business-focused solutions.
    • Experience in developing structured processes, policies & procedures that support goal achievement.

    go to method of application »

    Market Research Analyst

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 years
    • Location Lagos
    • Job Field Sales / Marketing / Retail / Business Development&nbsp

    Job Description

    • Performing qualitative and quantitative research into new business areas
    • Advising the organization on the viable areas to venture into with clear justifications
    • Initiating and maintaining partnerships with key industry experts and negotiating contracts to support projects
    • Researching into available funding opportunities for captured business areas and soliciting funding for the projects
    • Creating clear and useful reports and recommendations for product development use
    • Keeping an up-to-date knowledge of the industry and related markets being researched
    • Assist in the acquisition of requirements needed to succeed in the captured business areas.

    Requirements

    • Candidates should possess a Bachelor’s Degree qualification with at least 3 years of experience.

    Method of Application

    Interested and qualified candidates should send their CV to: careers@conceptgroup-ng.com using the Job Title as the subject of the mail.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.



  • Visit MyJobmag to Apply