Call Center Agent at the Workplace Centre Limited

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  • Work Place Centre Limited is a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.

    Read more about this company

     

    Call Center Agent

    • Job Type Full Time
    • Qualification OND
    • Experience 1 – 2 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    The Workplace Centre Limited – We are a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.

    We are recruiting to fill the position below:

    Job Location: Oshodi, Lagos

    Key Responsibilities

    • Answer incoming calls and respond to customer’s emails
    • Management and resolve customer complaints
    • Sell products and place customer orders in the computer system
    • Identify and escalate issues to supervisors
    • Provide product and service information to customers
    • Research required information using available resources
    • Research, identify, and resolve customer complaints using applicable software
    • Process orders, forms, and application
    • Route calls to appropriate resources
    • Document all call information according to standard operating procedures
    • Recognize, document, and alert the management team of trends in customer calls
    • Follow up customer calls where necessary
    • Upsell products and services
    • Complete call logs and reports
    • Other duties as assigned

    Requirements

    • High school diploma or OND
    • Proficient in relevant computer applications
    • 1-2 years of experience in a call center environment
    • Knowledge of customer service practices and principles
    • Excellent data entry and typing skills
    • Superior listening, verbal, and written communication skills
    • Ability to handle stressful situation appropriately

    Method of Application

    Interested and qualified candidates should forward their CV to: careers@workplacecentre.com using the position as subject of email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.



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