Fresh Jobs at ConSol Limited

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  • ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.

    Read more about this company

     

    • Contents
    • Open Jobs
      1. Contact Centre Agent
      2. Debt Collections Agent
    • Method of Application

    Contact Centre Agent

    • Job Type Contract , Full Time
    • Qualification BA/BSc/HND
    • Experience 1 – 3 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    (English & at least one (1) Major Nigerian Language – Yoruba, Igbo or Hausa)

    Location: Oshodi, Lagos

    Job Responsibilities

    • Handle customer complaints or enquiries via telephone, emails, chats or text messages.
    • Provide customers with needed information and support.
    • Make outbound calls.
    • Receive inbound calls
    • Ensure that customers / callers are satisfied.
    • Gather information from customers.
    • Consistently ensure call(outbound/inbound) quality.
    • Contributes to team effort by accomplishing related results as needed.
    • Exhibiting competent product Knowledge.
    • Promote good listening skills.
    • Manage length of calls.
    • Utilize computer technology to handle high volume of calls.
    • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction.
    • Adherence to call script and call centre policies.
    • Compile reports.

    Experience

    • Minimum of 1 – 3 years relevant work experience.
    • Working knowledge of appropriate CRM software and understanding of the Contact center industry.

    Only applicants living within the following axis will be considered:

    • Oshodi / Ilupeju / Mushin
    • Ilasa / Cele / Isolo / Okota / Ajegunle
    • Gbagada / Bariga / Somolu / Oworoshoki / Anthony
    • Yaba / Onipanu / Palmgroove / Fadeyi
    • Surulere
    • Maryland
    • Ojota/Ogudu/Ketu

    go to method of application »

    Debt Collections Agent

    • Job Type Contract , Full Time
    • Qualification OND
    • Experience 1 – 2 years
    • Location Lagos
    • Job Field Sales / Marketing / Retail / Business Development&nbsp

    Location: Oshodi, Lagos

    Job Description

    • Contacting & Interacting with Debtors via telephone:
    • Collecting payment on debts
    • Understanding reasons for late payment.
    • Ensuring the resolution of delinquent accounts
    • Tracking outstanding debts
    • Plan course of action to recover owed money.
    • Negotiating payoff deadlines and payment plans.

    Education Qualification

    • Minimum – OND

    Experience

    • Minimum of 1-2 years relevant work experience as a debt recovery officer or loan recovery officer.

    Method of Application

    Interested and qualified candidates should send their CV in an MS Word format to: apply@consollimited.com using the Job Title as the subject of the email. e.g “Contact Centre Agent – “Hausa”.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.



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