Contact Centre Agent – Hausa Speaking at Assist to Hire Limited

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    Contact Centre Agent – Hausa Speaking

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    Responsibilities

    • Managing large amounts of inbound and outbound calls promptly.
    • Identifying customers’ needs, clarifying information, and providing solutions and / or alternatives.
    • Build sustainable relationships and engage customers by taking the extra mile.
    • Keep records of all conversations in our call centre database in a comprehensible way.

    Requirements

    • B.Sc / HND certificate with a minimum of 2 years experience in a call centre or customer service environment.
    • Applicants must have a good understanding of the English and Hausa languages.
    • Must be able to read, speak and write English and Hausa languages fluently.
    • Accurate comprehension, interpretation and capturing of information, accuracy, and timely response to calls.
    • Proficient in usage of Microsoft packages.
    • Fluency in the Hausa Language is a must.
    • Knowledge of customer service telephony and technology.
    • Good data entry and typing skills.
    • Excellent communication and problem – solving skills.
    • Ability to understand individual differences.
    • Proficiency in driving Sales will be an added advantage.

    Method of Application

    Interested and qualified? Go to Assist to Hire Limited on docs.google.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.



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