Customer Experience Counter Agent at Maersk Line

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  • The Maersk Group is a worldwide conglomerate and operates in some 130 countries with a workforce of over 89,000 employees. In addition to owning one of the world’s largest shipping companies, Maersk is involved in a wide range of activities in the shipping, logistics, and the oil and gas industries.

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    Customer Experience Counter Agent

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Lagos
    • Job Field Customer Care&nbsp

    Duties and Responsibilities

    • Deliver excellent customer experience.
    • Prompt turnaround of service requests and execution of operational activities.
    • Prompt issue resolution and proactive exceptions management.
    • Ensure proper and accurate documentation validation prior receipt and processing.
    • Own customer registration on the website, onboarding and education on usage of selfservice tools.
    • Continuously find ways to improve counter processes and act on them.
    • Maintain positive energy and synergy with colleagues.
    • Maintain positive collaboration and interactions with crossfunctional teams.
    • Clearly demonstrate CARE PRO behaviors in every customer interaction.
    • Ensure daily reconciliation of received documents prior filing and dispatch to archive.
    • Work closely with the OTCX team to achieve joint objectives.
    • Always behave in a manner consistent with and loyal to the Maersk values.

    Requirements

    • Minimum HND or BSc in any discipline.
    • Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.
    • Good interpersonal and communication skills.
    • Passion for Customer Service.
    • High attention to detail, proactive person with a service oriented mindset.
    • Likes to get it right the first time and can look ahead to avoid issues from happening.
    • Able to work under pressure while keeping quality in focus.
    • Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
    • Good moral compass and ability to work the Company’s values.
    • Ability to work independently and within team and meet agreed deadlines.
    • Fluent in English (written and oral)

    Remuneration

    • We offer a position in a challenging and everchanging environment in which you will sharpen your industry knowledge as well as your communication skills and techniques. You will have a chance to focus on creating valuable relationships with our current and new customers.

    Method of Application

    Interested and qualified? Go to MAERSK on jobsearch.maersk.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.



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