Customer Experience Counter Agent at Maersk Line

Duties and Responsibilities

• Deliver excellent customer experience.
• Prompt turnaround of service requests and execution of operational activities.
• Prompt issue resolution and proactive exceptions management.
• Ensure proper and accurate documentation validation prior receipt and processing.
• Own customer registration on the website, onboarding and education on usage of selfservice tools.
• Continuously find ways to improve counter processes and act on them.
• Maintain positive energy and synergy with colleagues.
• Maintain positive collaboration and interactions with crossfunctional teams.
• Clearly demonstrate CARE PRO behaviors in every customer interaction.
• Ensure daily reconciliation of received documents prior filing and dispatch to archive.
• Work closely with the OTCX team to achieve joint objectives.
• Always behave in a manner consistent with and loyal to the Maersk values.

Requirements

• Minimum HND or BSc in any discipline.
• Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.
• Good interpersonal and communication skills.
• Passion for Customer Service.
• High attention to detail, proactive person with a service oriented mindset.
• Likes to get it right the first time and can look ahead to avoid issues from happening.
• Able to work under pressure while keeping quality in focus.
• Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
• Good moral compass and ability to work the Company’s values.
• Ability to work independently and within team and meet agreed deadlines.
• Fluent in English (written and oral)

Remuneration

• We offer a position in a challenging and everchanging environment in which you will sharpen your industry knowledge as well as your communication skills and techniques. You will have a chance to focus on creating valuable relationships with our current and new customers.