Career Opportunities at 9Mobile

0
2


  • 9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.

    Read more about this company

     

    • Contents
    • Open Jobs
      1. Senior Engineer, Enterprise Services
      2. Manager, BSS & RAN Operations
      3. Manager, Optical Transmission Operations
      4. Specialist, Invoice Evaluation & Reconciliation
    • Method of Application

    Senior Engineer, Enterprise Services

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 4 years
    • Location Abuja
    • Job Field ICT / Computer&nbsp

    Job No: IRC4128

    Job Summary

    • Provide necessary support towards the integration/operations and maintenance of enterprise customer services, via various transmission media microwave, fiber optics and satellite.

    Principal Functions

    • Provide high level technical support to enterprise customers, and field support engineers, in resolving outages on enterprise links
    • Proffer long term solutions to repetitive enterprise links degradation affecting customer’s network quality and availability.
    • Provide feedback to the planning team on ways of improving enterprise customer experience based on the prevailing transmission network realities.
    • Coordinate the relevant transmission operations / IPBB/ LAAS vendor teams to work together in resolving enterprise customer outages within acceptable MTTRs.
    • Provide relevant reports for periodic availability reconciliation with enterprise customers as at when due.
    • Maintain a detailed and updated database of all operational enterprise customer links.
    • Coordinate the timely end to end implementation of approved capacity changes (upgrades/downgrades) on enterprise customer links.
    • Attend service review meetings with enterprise customers and internal stakeholders.
    • Maintain an up to date database of all the work orders for all enterprise customers.
    • Provide the root cause analysis (RCA)for enterprise service outages to the NOC / customer.
    • Maintain detailed reports of enterprise outages across the network.
    • Perform any other duties as assigned by the Manager, Fixed Transmission Operations

    Educational Requirements

    • First degree in a related Engineering field
    • Four(4) to Six(6) years  post NYSC work experience

    Experience,Skills & Competencies
    Knowledge:

    • IP/MPLS Technologies
    • Telecommunications & Mobile Network Standards & Specifications
    • Network Administration

    Skills:

    • Problem Solving / Analytical thinking
    • Customer management
    • Good Communication
    • Teaming

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Team work
    • Customer Focus

    go to method of application »

    Manager, BSS & RAN Operations

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 6 years
    • Location Abuja
    • Job Field ICT / Computer&nbsp

    Job Summary

    • Coordinate the daily BSS operations including operations and maintenance, CR/WO implementation, integration and commissioning of 2G/3G/4G sites and health checks for BSS and RAN systems.

    Principal Functions

    • Coordinating new RAN nodes integration
    • Coordinating corrective RAN/BSS maintenance as required, and assisting the field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS-related outage and network problems.
    • Coordinating root cause analysis, network trend analysis and incident reporting
    • Coordinating RAN Node health checks and preventive maintenance
    • Coordinating second level and necessary back office support to the Field, and NOC teams
    • Ensuring optimum availability of BSS nodes
    • Coordinating the BSS database management, including network parameter changes, BSC/RNC rehoming, cutovers, new features implementation, network upgrades, BTS/Node B rehoming and packet switch configurations.
    • Proactively working with the RF planning team and other stakeholders for deployment of new network features and network improving activities on the network.
    • Coordinating the implementation of BSS/RAN-related work orders (WOs) and change requests (CRs)
    • Provision of expert BSS operations advice on solutions proposed by various BSS vendors.
    • Troubleshooting of critical BSS faults such as faults caused by software bugs, interface faults, severe KPI impacting faults using advanced troubleshooting skills.
    • Provision of BSS inputs for cross-technology engagement with other units involved in the deployment of technical solutions
    • Participating in major incident reviews, supporting incident managers in identifying real causes and accurate descriptions of incidents and impacts
    • Management of BSS teams’ activities and evaluation of their performance.
    • Carrying out other duties as assigned by the Head, NOC and BSS

    Educational Requirements

    • First degree or equivalent in Electrical or Computer Engineering or relevant discipline
    • Six (6) or more years post NYSC work experience with at least three (3) years at supervisory level
    • Multi-vendor BSS/RAN experience

      
    Experience,Skills & Competencies
     Knowledge:

    • Network availability and capacity management
    • Network administration
    • Network operations and maintenance

    Skills:

    • Communication
    • Delegation / Supervisory
    • Problem Solving

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus

    go to method of application »

    Manager, Optical Transmission Operations

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 6 years
    • Location Abuja
    • Job Field ICT / Computer&nbsp

    Job No: IRC4130

    Job Summary

    • Implement an effective framework for the operation and maintenance of all optical transmission links and provide high level support functions on all operational optical transmission equipment.

    Principal Functions
    Tactical:

    • Keep abreast of global and local best practice as it relates to the team/ function’s activities.
    • Assist in continuously reviewing the unit’s activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
    • Assist in identifying required resources, personnel to achieve the unit/ function’s strategy.
    • Establish and manage service levels with key internal and external stakeholders.

    Operational:

    • Oversee the acceptance and handover of newly built / leased fibre infrastructure / Optical Equipment.
    • Ensure that a routine operation and maintenance programme/ procedure is in place for optical transmission links and equipment.
    • Manage the monitoring of all optical transmission systems, and ensure prompt repair and restoration of all faulty/down sites/ links
    • Manage the performance and availability of Optical transmission services deployed – DWDM backbone / City Metro fibre /Lastmile fibre to VIPs and other mobile operators.
    • Manage bandwidth on optical transmission media for optimal performance.
    • Monitor and ensure adherence to service level agreements with vendors (interconnect partners, leased line providers etc.)
    • Ensure efficient system logs and backup procedures are implemented and fully complied with.
    • Provide necessary support towards proper integration of new fixed transmission links.
    • Ensure prompt availability of information on all fibre/cable transmission links and equipment.
    • Consistently refine operating processes, systems and platforms to facilitate continuous improvement and ensure network operations meet operational delivery requirements.
    • Review recommendations of the internal audit function relating to fixed transmission operations policies, standards, guidelines and operations and take action as required.
    • Manage inter-unit functional relations to ensure synergy across the various departmental functions.
    • Provide leadership and guidance to team members and manage subordinate’s performance towards the achievement of overall team objectives.
    • Prepare/compile agreed periodic activity and performance reports of the fibre backbone and metro networks for the attention of the Head, Transmission Operations
    • Perform any other duties as assigned by the Head, Transmission Operations

    Educational Requirements

    • First degree in Engineering or arelated field.
    • Six (6) to Eight (8) years workexperience with at least two (2) years in a supervisory role

    Experience, Skills & Competencies
    Knowledge:

    • Optical fiber technologies including DWDM, ASON etc.
    • Service Continuity Management, Monitoring and Control
    • Network Operations
    • Telecommunications & Mobile Network Standards & Specifications

    Skills:

    • Delegation/ Supervisory/ Analytical thinking
    • Communication
    • Team building / Mentoring

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus

    go to method of application »

    Specialist, Invoice Evaluation & Reconciliation

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 6 – 8 years
    • Location Abuja
    • Job Field Finance / Accounting / Audit&nbsp

    Job Summary

    • Evaluate and reconcile vendor invoices/bills to ensure payment is made for only services received inline with contractual obligations and commitments.

    Principal Functions
    Tactical:

    • Manage vendors, contract implementation and strategic projects; ensuring vendors are compliant with and deliver all contractual obligations and commitments based on the service level agreements (SLAs).
    • Track 9mobile compliance with contract terms and conditions, commitments, and communicate findings
    • Define Collaborate with stakeholders to define efficient and workable technical scope criteria for RFPs and contract engagement.
    • Maintain strong relationship with vendor teams and knowledge of vendor environment
    • Establish and maintain relationship with key internal and external stakeholders to ensure synergy across the various departmental functions.
    • Manage and mentor the human and material resources of the contracts team to optimise performance, morale and enhance productivity.

    Operational:

    • Periodic optimization and review of all Technical OPEX contracts to identify risks and mitigating solutions.
    • Participate in the negotiation of new contracts and changes to existing contracts.
    • Prepare an effective analysis of technical RFP submissions, identify shortcomings in order to eliminate disputes once the contract is signed and executed.
    • Handle dispute resolutions and manage vendor expectations.
    • Ensure that business goals are accomplished by effective contract implementation.
    • Maintain a systematic database for the contract management system.
    • Conduct contracts awareness workshops for technical user teams.
    • Establish good working relationships with all cross-functional stakeholders.
    • Organise quarterly compliance evaluation workshop for all operational vendors, identify weak areas and advice measures for improvements.
    • Prepare monthly report to management on contract’ issuance status to check progress and identify areas of concern and support needed.
    • Collaborate with user teams to organise site visits for selected areas to determine physical reality.
    • Prepare annual compliance analysis to show 9mobile as well as vendor contract compliance levels.
    • Organize periodic vendor award programmes to reward vendor performance.
    • Create competitive environment for vendor efficiency.
    • Prepare/compile agreed periodic activity and performance reports to communicate the progress of the unit to the Director, Operations.

    Educational Requirements

    • First degree in any relevant discipline.
    • Minimum of Six (6) to Eight (8) year work experience with at least three (3) years exposure in contracts enforcement management in telecommunication’s Technical environment.

    Experience, Skills & Competencies
    Knowledge:

    • Business Application Knowledge & Telecommunications fundamentals
    • Service Continuity Management, Monitoring and Control
    • Project Management, Vendor &Contract Management
    • Knowledge of Financial Management &General Ledger understanding

    Skills:

    • Change Management, Communication, Negotiation & Problem-solving skills
    • Emotional and Relationship Intelligence
    • Leadership and People Management

    Method of Application

    Use the link(s) below to apply on company website.

     

    Note: Never pay money for any training, certificate, assessment, or testing to the recruiter. Report any such requests to MyJobMag.



  • Visit MyJobmag to Apply