Customer Experience Officer at God is Good Motors

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    Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria’s travel land-scape.

    Read more about this company

     

    Customer Experience Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience None
    • Location Lagos
    • Job Field Customer Care&nbsp

    NB: Vacancy exists at our Jibowu Terminal.

    Requirements:

    • University Degree [minimum of 2.2] from an accredited/ reputable tertiary Institution.

    Job Description:

    • Sell bus tickets at GIGM terminals to walk in guests.
    • Make and/or change travel reservation(s) for walk in guest using the online booking system.
    • Create and maintain Guests/ reservation records.
    • Resolve service matters in-person or virtually.
    • Forward booking/traveling reschedule requests to the concerned unit.
    • Announce arrival and departure information using the public address system.
    • Assist with Guests’ luggage check in.
    • Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
    • Adhere to all company policies and promote brand Goodwill.
    • Promote/ Cross sell the GIGM online booking app and other Company products & services.
    • Assist Guests that require special assistance to board or depart conveyance.

    Method of Application

    Eligible candidates should send CVs to jobs@thegiggroupng.com with the job role and location as the email subject. Eg: Customer Experience Officer – Jibowu

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