Customer Care Support – Corper at Yamilowo

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    Yamilowo is a chat-based lending company providing innovative and quick access to credit for an emergency use via WhatsApp chat.

    Read more about this company

     

    Customer Care Support – Corper

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience None
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Description

    • Respond to chats on existing and prospective customers/accounts and resolve issues related to repayment, request, and all other customer-related issues. 
    • Update customer data on company customer management system, such data might include customer email, phone number, address, bank details, etc.
    • Respond to customers’ complaints via WhatsApp, email, phone calls and resolve customer queries immediately.
    • Send follow-up chats and phone calls to customers few days before their loan repayment deadline, and after they have defaulted until such customer pays back his/her outstanding loans.
    • Maintain and update loan management system including information on new customers, new loans, etc.
    • Provide support to the new and existing customer base as needed and required from time to time.
    • Prepare weekly reports to the management team regarding customer performance, complaints addressed, feedbacks, etc.
    • Work with company Graphic Designers to propose and manage content for all our digital marketing platforms.
    • Other responsibilities as assigned by the Director of Operations or Managing Director.
    • Excellent written communication skills
    • A desire to grow, learn and teach.

    Interested applicants must reside in Surulere or in close proximity to Surulere, Lagos.

    Qualifications

    • Bachelor’s Degree / HND
    • Experience: 0 year
    • A youth corper
    • Applicants must reside in Surulere or in close proximity to Surulere, Lagos.

    Method of Application

    Interested and qualified? Go to Yamilowo on smrtr.io to apply

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