Customer Care Support – Corper at Yamilowo

Job Description

• Respond to chats on existing and prospective customers/accounts and resolve issues related to repayment, request, and all other customer-related issues. 
• Update customer data on company customer management system, such data might include customer email, phone number, address, bank details, etc.
• Respond to customers’ complaints via WhatsApp, email, phone calls and resolve customer queries immediately.
• Send follow-up chats and phone calls to customers few days before their loan repayment deadline, and after they have defaulted until such customer pays back his/her outstanding loans.
• Maintain and update loan management system including information on new customers, new loans, etc.
• Provide support to the new and existing customer base as needed and required from time to time.
• Prepare weekly reports to the management team regarding customer performance, complaints addressed, feedbacks, etc.
• Work with company Graphic Designers to propose and manage content for all our digital marketing platforms.
• Other responsibilities as assigned by the Director of Operations or Managing Director.
• Excellent written communication skills
• A desire to grow, learn and teach.

Interested applicants must reside in Surulere or in close proximity to Surulere, Lagos.

Qualifications

• Bachelor’s Degree / HND
• Experience: 0 year
• A youth corper
• Applicants must reside in Surulere or in close proximity to Surulere, Lagos.