Signup and complete your profile on MyJobMag. Employers will find you 4x faster with a complete profile. You can download your completed profile anytime
Yamilowo is a chat-based lending company providing innovative and quick access to credit for an emergency use via WhatsApp chat.
Read more about this company
Customer Care Support – Corper
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience None
- Location Lagos
- Job Field Customer Care
- Respond to chats on existing and prospective customers/accounts and resolve issues related to repayment, request, and all other customer-related issues.
- Update customer data on company customer management system, such data might include customer email, phone number, address, bank details, etc.
- Respond to customers’ complaints via WhatsApp, email, phone calls and resolve customer queries immediately.
- Send follow-up chats and phone calls to customers few days before their loan repayment deadline, and after they have defaulted until such customer pays back his/her outstanding loans.
- Maintain and update loan management system including information on new customers, new loans, etc.
- Provide support to the new and existing customer base as needed and required from time to time.
- Prepare weekly reports to the management team regarding customer performance, complaints addressed, feedbacks, etc.
- Work with company Graphic Designers to propose and manage content for all our digital marketing platforms.
- Other responsibilities as assigned by the Director of Operations or Managing Director.
- Excellent written communication skills
- A desire to grow, learn and teach.
Interested applicants must reside in Surulere or in close proximity to Surulere, Lagos.
- Bachelor’s Degree / HND
- Experience: 0 year
- A youth corper
- Applicants must reside in Surulere or in close proximity to Surulere, Lagos.
Method of Application
Learn how to get a job in any industry you want. Buy 72 Hours to The Job You Love