Customer Service Management Executive at Stanbic IBTC Bank

0
0


  • Want to get a job fast?
    Signup and complete your profile on MyJobMag. Employers will find you 4x faster with a complete profile. You can download your completed profile anytime
    Signup Now

    Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
    Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig…

    Read more about this company

     

    Customer Service Management Executive

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Lagos
    • Job Field Customer Care&nbsp

    About the Job

    • Providing world class customer service when handling incoming and outgoing customers’ calls.
    • Take appropriate action to efficiently resolve issues.
    • Identify customers need for additional Rogers’s products and services.
    • Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
    • Feedback – Receiving and incorporating feedbacks from customers to improve personal and business performance.
    • Resolution – Communicate progress and resolution of issues to internal and external customers
    • Generation of Daily, Weekly and Monthly Customer Complaints Report.
    • Providing world class customer service when handling incoming and outgoing customers’ calls.
    • Take appropriate action to efficiently resolve issues.
    • Identify customers need for additional Rogers’s products and services.
    • Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
    • Feedback – Receiving and incorporating feedbacks from customers to improve personal and business performance.
    • Resolution – Communicate progress and resolution of issues to internal and external customers
    • Generation of Daily, Weekly and Monthly Customer Complaints Report.
    • Providing world class customer service when handling incoming and outgoing customers’ calls.
    • Take appropriate action to efficiently resolve issues.
    • Identify customers need for additional Rogers’s products and services.
    • Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
    • Feedback – Receiving and incorporating feedbacks from customers to improve personal and business performance.
    • Resolution – Communicate progress and resolution of issues to internal and external customers
    • Generation of Daily, Weekly and Monthly Customer Complaints Report.
    • Listening to customers, analyzing their needs and offer adapted solutions to their needs and complaints
    • Contact customers who lodge complaints and regularly update them on the stage of resolution.
    • Complaints Tracking and Documentation. Ensure proper record keeping in terms of regulatory requirements.
    • Assist in developing and maintaining an up-to-date database of customers’ complaints, providing the foundation for effective customer profiling.
    • Reporting, tracking and ensuring final resolution of customer issues using the Bank’s CRM systems and tools.

    Method of Application

    Interested and qualified? Go to Stanbic IBTC on www.linkedin.com to apply

    Learn how to get a job in any industry you want. Buy 72 Hours to The Job You Love



  • Visit MyJobmag to Apply