Customer Liaison Officer at Stern and Kay Consulting Limited


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    Stern & Kay Consulting Limited was registered in August 2003. We are in the business of providing Consultancy Services, Recruitment, Training & Development, Change Management Processes, Outsourcing Management, Call Centre Consultancy, and Advisory Services.
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    Customer Liaison Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 1 – 3 years
    • Location Lagos
    • Job Field Media / Advertising / Branding&nbsp

    Job Brief

    • We are seeking an efficient and organised liaison officer with good communication skills (oral and written communication) to coordinate between organisation and customers.
    • In this role, the person builds and maintains mutually beneficial relationships, facilitates communications and coordinates activities with peoples and organisations.

    Duties and Responsibilities

    • Collect, analyse, and utilise data and feedback to identify opportunities to improve the relationship between the business and the other entity.
    • Compile reports about particular incidents, events, or updates about an important issue for the business.
    • Proactively solve conflicts and address issues that could occur between the business and the other entity.
    • Ensure questions that arise from additional contact and manager ring backs are directed to the correct place for resolution and escalated if required.
    • Develop and foster relationships with the clients, stakeholders, and other entities.
    • Ensure customers are kept fully informed of developments/progress.
    • Act as a positive representation of the business.
    • Liaise with customers to identify and discuss reason for additional contact.
    • Identify and implement solutions to resolve any issues that may result in a dissatisfied customer.
    • Maintain thorough knowledge of the business, as well as an understanding of how that impacts third parties.
    • Monitor, coordinate, and communicate the strategic objectives of the business.
    • Work with other staff members to develop a greater understanding of the business and any issues that arise.
    • Promptly respond to incidents and other events as necessary.

    Requirements and Qualifications

    • B.Sc or HND in related course with 1 – 3 years work experience.
    • A customer-oriented attitude
    • Excellent communication skills (oral and written communication)
    • Proficient in the use of Microsoft office
    • Ability to establish and nurture beneficial business relationships
    • Self-motivated with a willingness to take initiative and solve complex problems
    • Capability to negotiate with and influence others
    • Ability to thrive in a fast-paced and sometimes high-pressure environment
    • Candidates must be resident in Lagos Island, Eti-osa and its environ.

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position applied for as subject.

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