Latest Recruitment at 9Mobile

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    9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.

    Read more about this company

     

    • Contents
    • Open Jobs
      1. NOC Engineer / Microwave NOC Engineer
      2. Senior Engineer / SOC
      3. Senior Engineer / Service Assurance Specialist
      4. Specialist, Contract Enforcement
      5. Senior Engineer / NOC Teams Lead
      6. Manager, Contract Enforcement & Optimization
    • Method of Application

    NOC Engineer / Microwave NOC Engineer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Abuja
    • Job Field Engineering / Technical&nbsp

    Job: IRC3974

    Job Summary

    • Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

    Principal Functions

    • 24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data Centre passive equipment and enterprise solutions)
    • Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
    • Follow-up with resolver teams for resolution of network faults and incidents
    • Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
    • Provision of support for troubleshooting of POF and COF for network incidents
    • Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
    • Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.)
    • Provision of regular periodic updates on all network faults and incidents
    • Send notifications for planned/unplanned outages to all stakeholders
    • Provide operations primary point of interface for enterprise customers and partners
    • Conduct initial demarcation of enterprise customers and partners complaints
    • Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
    • Work with back office to ensure visibility of all network nodes
    • Process access to MGWs, BSCs, Data Centres and network sites for maintenance and troubleshooting
    • Perform other duties as assigned by the Incident and Surveillance Manager.

    Educational Requirements

    • First Degree or equivalent in Electrical or Computer Engineering or a related discipline
    • Two (2) years post NYSC work experience.

    Experience, Skills & Competencies
    Knowledge:

    • Network Administration
    • Microsoft Office suite
    • Network Surveillance / monitoring tools(advantage)

    Skills:

    • Personal Effectiveness
    • Problem Solving

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus.

    go to method of application »

    Senior Engineer / SOC

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 4 – 6 years
    • Location Abuja
    • Job Field Engineering / Technical&nbsp

    Job: IRC3978

    Job Summary

    • Resolution of enterprise link incidents and subscriber complaints; customer experience management; coordinating SOC / Enterprise FO teams in the day-to-day activities in the front office.

    Principal Functions        

    • Ensure 24*7 Monitoring of Enterprise links and solutions
    • Resolve subscriber complaints on BES platform
    • Monitoring and analysis of critical KQIs
    • Provide proactive and enhanced reactive care for subscribers’ services
    • Raise customer-centric operations transformation initiatives
    • Ensure proper management of enterprise link failures within SLA
    • Effective demarcation of Enterprise customers complaints
    • Work with back office to ensure network visibility of enterprise links
    • Ensure availability of all enterprise links and services monitoring systems
    • Provide operations primary point of interface for enterprise customers
    • Troubleshooting of POF and COF for enterprise links and service problem
    • Escalate problems on enterprise links to the back office
    • Work with back office on the resolution of enterprise link problems
    • Proactively work with other stakeholders on enterprise link problem requiring cross-departmental collaboration
    • Provide periodic regular updates on resolution of enterprise link problems to customers
    • Ensure effective communication with enterprise customers
    • Support reconciliation of availability figures with enterprise customers
    • Process site access requests for maintenance and troubleshooting of enterprise links
    • Generation and management of enterprise reports as required.
    • Perform other duties assigned by the Head, NOC & BSS

    Educational Requirements        

    • First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
    • Four (4) to six (6) years post NYSCwork experience in NOC operations
    • Multi-vendor solution experience

    Experience, Skills & Competencies
    Knowledge:

    • Network availability and capacity management
    • Network administration
    • Network operations and maintenance
    • Transmission fiber and Microwave knowledge
    • Knowledge of IP/Routers/Switches etc.
    • Basic understanding of IP Network

    Skills:

    • Communication
    • Delegation/ Supervisory
    • Problem Solving

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus.

    go to method of application »

    Senior Engineer / Service Assurance Specialist

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 4 – 6 years
    • Location Abuja
    • Job Field Engineering / Technical&nbsp

    Job Summary

    • Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation

    Principal Functions

    • SLA/KPI management and reconciliation with vendors and customers
    • Collocation availability and performance reconciliation
    • Writing of NOC processes to govern NOC operations
    • Monitoring of NOC processes performance.
    • Ensuring activities at the NOC aligns with the NOC approved processes
    • Review and updating of NOC processes to ensure it is relevant to the NOC operations.
    • Generation of NOC processes performance reports as required.
    • Generation of vendor performance reports
    • Generation of collocation performance reports
    • Evaluation of vendors performance
    • Perform other duties assigned by the Head, NOC & BSS

    Educational Requirements

    • First degree or equivalent in Electrical or Computer Engineering or relevant discipline
    • Four (4) to Six (6) years post NYSC work experience

    Experience,Skills & Competencies
    Knowledge:

    • Network availability and capacitymanagement
    • Network administration
    • Network operations and maintenance
    • Vendor management
    • Process writing

    Skills:

    • Communication
    • Delegation/ Supervisory
    • Reconciliation
    • Negotiation
    • Problem Solving
    • Presentation

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus

    go to method of application »

    Specialist, Contract Enforcement

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 4 years
    • Location Lagos
    • Job Field Engineering / Technical&nbsp

    Job: IRC3976

    Job Summary

    • Track vendors activities to ensure vendors deliver all contractual obligations and commitments based on deliverables in the service agreements.

    Principal Functions

    • Collaborate with technical user teams to provide inputs for quarterly compliance evaluation.
    • Prepare and track contract deliverables register.
    • Prepare and track Preventive and corrective maintenance obligations.
    • Prepare and track tools and systems capabilities in order to ensure compliance to the contract.
    • Conduct vendor site visits and ensure standards are met
    • Participate in weekly and monthly Technical vendors performance meetings to provide updates on tracked compliance.
    • Analyze all requirements and provisions in contracts to ensure alignment with technical and corporate goals and objectives.
    • Ensure that contracts are executed in good time and according to Technical service levels.
    • Audit existing contracts and oversees contract modifications.
    • Prepare reports on the status of contracts for technical management.
    • Maintain a secure document storage system for information sharing.
    • Document dispute and submit report for immediate resolution.
    • Perform any other duty as assigned by the line Manager.

    Educational Requirements

    • First Degree in a relevant discipline from a recognized university.
    • 4 years post NYSC work experience in Contract Enforcement.
    • Proven understanding of Technical contracts in the telecoms industry.

    Experience, Skills & Competencies
    Knowledge:

    • Business Application Knowledge
    • Network Operations
    • Company contract policies, processes and procedures

    Skills:

    • Personal Effectiveness
    • Communication
    • Problem Solving

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus.

    go to method of application »

    Senior Engineer / NOC Teams Lead

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 – 5 years
    • Location Abuja
    • Job Field Engineering / Technical&nbsp

    Job Summary

    • Coordinate NOC FO teams in the day-to-day activities in the NOC Front office.

    Principal Functions

    • Support the NOC manager by leading NOCFO shift team
    • Ensuring proper management of alarms from monitoring systems within SLA
    • Ownership of the shift workload through effective queue management; ensuring adherence to NOC processes
    • Be the primary focal point for escalated incidents and problems during shifts
    • Ensure proper ticketing, documentation, and follow-up on network incidents
    • Coordinate incident correlation and escalation across different units
    • Participate in performance management reviews of the shift team
    • Ensure effective NOC communication with internal and external stakeholders and customers
    • Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
    • Ensure availability of all network monitoring systems and visibility of all network nodes
    • Support reconciliation of outages and availability figures with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) and enterprise customers
    • Generate reports on NOC fault management on the network as required.
    • Perform other duties assigned by the Incident and Surveillance Manager

    Educational Requirements

    • First degree or equivalent in Electrical or Computer Engineering or relevant discipline
    • Three (3) to five (5) years post NYSC work experience in NOC operations
    • Multi-vendor solution experience

    Experience,Skills & Competencies
    Knowledge:

    • Network availability and capacity management
    • Network administration
    • Network operations and maintenance
    • Microsoft Office suite
    • Network Surveillance/monitoring tools(advantage)

    Skills:

    • Communication
    • Analytical Skill
    • Delegation/ Supervisory
    • Problem Solving

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus

    go to method of application »

    Manager, Contract Enforcement & Optimization

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 6 – 8 years
    • Location Abuja
    • Job Field Engineering / Technical&nbsp

    Job Summary

    • Manage vendorsactivities, contract reviews and negotiations to ensure vendors deliver allcontractual obligations and commitments based on agreements in the servicelevel agreements (SLAs) with minimal and controlled risks.

    Principal Functions
    Tactical:

    • Manage vendors, contract implementation and strategic projects; ensuring vendors are compliant with and deliver all contractual obligations and commitments based on the service level agreements(SLAs).
    • Track 9mobile compliance with contract terms and conditions, commitments, and communicate findings
    • Define Collaborate with stakeholders to define efficient and workable technical scope criteria for RFPs and contract engagement.
    • Maintain strong relationship with vendor teams and knowledge of vendor environment
    • Establish and maintain relationship with key internal and external stakeholders to ensure synergy across the various departmental functions.
    • Manage and mentor the human and material resources of the contracts team to optimise performance, morale and enhance productivity.

    Operational:

    • Periodic optimization and review of all Technical OPEX contracts to identify risks and mitigating solutions.
    • Participate in the negotiation of new contracts and changes to existing contracts.
    • Prepare an effective analysis of technical RFP submissions, identify shortcomings in order to eliminate disputes once the contract is signed and executed.
    • Handle dispute resolutions and manage vendor expectations.
    • Ensure that business goals are accomplished by effective contract implementation.
    • Maintain a systematic database for the contract management system.
    • Conduct contracts awareness workshops for technical user teams.
    • Establish good working relationships with all cross-functional stakeholders.
    • Organise quarterly compliance evaluation workshop for all operational vendors, identify weak areas and advice measures for improvements.
    • Prepare monthly report to management on contract issuance status to check progress and identify areas of concern and support needed.
    • Collaborate with user teams to organise site visits for selected areas to determine physical reality.
    • Prepare annual compliance analysis to show 9mobile as well as vendor contract compliance levels.
    • Organize periodic vendor award programmes to reward vendor performance.
    • Create competitive environment for vendor efficiency.
    • Prepare/compile agreed periodic activity and performance reports to communicate the progress of the unit to the Director, Operations

    Educational Requirements

    • First degree in any relevant discipline.
    • Minimum of Six (6) to Eight (8) year work experience with at least three (3) years exposure in contracts enforcement management in telecommunication’s Technical environment.

    Experience, Skills & Competencies
    Knowledge:

    • Business Application Knowledge & Telecommunications fundamentals
    • Service Continuity Management, Monitoring and Control
    • Project Management, Vendor &Contract Management
    • Knowledge of Financial Management &General Ledger understanding

    Skills:

    • Change Management, Communication, Negotiation & Problem-solving skills
    • Emotional and Relationship Intelligence
    • Leadership and People Management

    Method of Application

    Use the link(s) below to apply on company website.

     

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