Customer Service Roles at Revolutionplus Property Development Company Limited

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    As we continue to lead the line in providing affordable housing all across the country and beyond, we are indeed honored to play a vital role in fueling your dreams of owning a house through innovation and trustworthy services, which encapsulates our real estate philosophy.

    Read more about this company

     

    • Contents
    • Open Jobs
      1. Customer Service Executive
      2. Head, Customer Service
    • Method of Application

    Customer Service Executive

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 – 5 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    Location: Lekki Branch, Lagos

    The Position

    • We are looking for a Customer Service Executive to handle our customer service operations at our Lekki Branch.

    Job Description

    • Promptly and cordially, answer the corporate phone lines within your responsibility area.
    • Screen, route and refer calls to the appropriate person or voicemail, in a professional manner.
    • Promptly and courteously welcome visitors and provide requested information and/or direct them to the proper person or department.
    • Review incoming mails and distribute them in accordance with established corporate procedures.
    • Prompt processing and dispatch of outgoing mails for all departments.
    • Maintain strict client and program confidentiality.
    • Ensure that the reception area is always neat and well organized
    • Good knowledge and use of Microsoft office packages.
    • Provide general support as directed by supervisor.
    • Any other duties as may be assigned to you from time to time by management.

    Job Requirements

    • Should have a good fashion sense (Female Preferably)
    • Minimum of Bachelor’s Degree (Second class Upper).
    • Must have completed NYSC.
    • Must have had 2 – 5 years post NYSC Experience, handling clients interface and the front desk.
    • Must be living around Lekki axis.
    • Should be a well-trained and preferably a certified Customer Service Executive
    • Prior Experience working with real estate companies will be an added advantage.

    go to method of application »

    Head, Customer Service

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 5 – 10 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    Location: Ikeja, Lagos

    The Position

    • We are looking for a Head, Customer Service to oversee our already existing customer service department and manage all issues relating to client relations in the company.

    Job Description

    • Handling complaints and queries from customers.
    • Managing the team of customer service staff
    • Handle face-to-face enquiries from customers.
    • Communicating courteously with customers by telephone, email, letter and face-to-face
    • Investigating and solving customers’ problems, which may be complex or long-standing, that have been passed on by customer service assistants
    • Converting calls to sales
    • Keeping accurate records of discussions or correspondence with customers.
    • Writing reports and analyzing the customer service that the organization provides
    • Developing feedback or complaints procedures for customers to use
    • Improving customer service procedures, policies and standards for the organization and the department
    • Meeting with other managers to discuss possible improvements to customer service
    • Ensure your staffs are well trained to deliver a high standard of customer service
    • Learning about the organization’s products or services and keeping up to date with changes
    • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

    Requirements

    • Minimum of Bachelor’s Degree
    • Must have completed NYSC.
    • Must have had 5 – 10 years post NYSC Experience, involving managing a wide range of customer service activities for companies worked for.
    • Prior Experience working with real estate companies will be an added advantage.

    Method of Application

    Interested and qualified candidates should send their Resume to: hrlekki@revolutionplusproperty.com using the Job Title as the subject for the mail.

    Note: Do not apply for this role if you do not have the above stated requirements.

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