Telesales Lead at Reliance Health


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    We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience

    Read more about this company


    Telesales Lead

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 – 5 years
    • Location Lagos
    • Job Field Sales / Marketing / Retail / Business Development&nbsp


    This role manages the success of all activities in the Upsell team by creating and improving telesales process, monitoring performance, identifying opportunities on phone calls to upsell a prospect, implementing proper onboarding processes for clients, resolving churn issues, closing as many upsell opportunities as possible, and ensuring telesales best practices are followed by all team members.


    • Contact potential or existing customers to inform them about our products or services using scripts and initiative, as necessary.
    • Create scenarios from frequently occurring issues and create good sales pitches for such scenarios.
    • Manage all leads and design intelligent systems and processes that ensure telesales agents are calling the right lead at the right time.
    • Work with product managers to ensure you have the right technology requirement.
    • Measure and reduce churn risk in the business.
    • Consistently improve customer onboarding to reduce first-month churn.
    • Track and monitor performances of telesales agents 
    • Be the number 1 sales closer on your team.


    • 3 – 5 years minimum experience as a Telesales Lead or Telesales Officer or experience in sales-heavy roles.
    • Proficiency in Microsoft Office Suites, especially MS Word and MS Excel.
    • Proven track record of successfully meeting sales quota preferably over the phone.
    • Excellent cold calling and upselling abilities.
    • Excellent oral communication skill.
    • Creative thinking and problem-solving skills.
    • Ability to self-manage their work and understand what success looks like
    • Ability to implement well-thought-out processes with feedback mechanisms that help improve the process

    Method of Application

    Interested and qualified? Go to Reliance HMO on to apply

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