Signup and complete your profile on MyJobMag. Employers will find you 4x faster with a complete profile. You can download your completed profile anytime
We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience
Read more about this company
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 3 – 5 years
- Location Lagos
- Job Field Sales / Marketing / Retail / Business Development
This role manages the success of all activities in the Upsell team by creating and improving telesales process, monitoring performance, identifying opportunities on phone calls to upsell a prospect, implementing proper onboarding processes for clients, resolving churn issues, closing as many upsell opportunities as possible, and ensuring telesales best practices are followed by all team members.
- Contact potential or existing customers to inform them about our products or services using scripts and initiative, as necessary.
- Create scenarios from frequently occurring issues and create good sales pitches for such scenarios.
- Manage all leads and design intelligent systems and processes that ensure telesales agents are calling the right lead at the right time.
- Work with product managers to ensure you have the right technology requirement.
- Measure and reduce churn risk in the business.
- Consistently improve customer onboarding to reduce first-month churn.
- Track and monitor performances of telesales agents
- Be the number 1 sales closer on your team.
- 3 – 5 years minimum experience as a Telesales Lead or Telesales Officer or experience in sales-heavy roles.
- Proficiency in Microsoft Office Suites, especially MS Word and MS Excel.
- Proven track record of successfully meeting sales quota preferably over the phone.
- Excellent cold calling and upselling abilities.
- Excellent oral communication skill.
- Creative thinking and problem-solving skills.
- Ability to self-manage their work and understand what success looks like
- Ability to implement well-thought-out processes with feedback mechanisms that help improve the process
Method of Application
Learn how to get a job in any industry you want. Buy 72 Hours to The Job You Love