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ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.
Read more about this company
Customer Service Representative
- Job Type Full Time
- Qualification OND
- Experience – 3 years
- Location Lagos
- Job Field Customer Care
- Handle customer complaints or enquiries via telephone, emails, chats or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers.
- Consistently ensure call(outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
- Minimum of OND in any related course.
- Minimum of 0-3 years relevant work experience.
- Working knowledge of appropriate CRM software and understanding of the Contact center industry.
Only applicants living within the following axis will be considered:
- Oshodi / Ilupeju / Mushin / Ajegunle , Ilasa / Cele / Isolo / Okota , Gbagada / Bariga / Somolu / Oworoshoki / Anthony , Yaba / Onipanu / Palmgroove / Fadeyi , Surulere , Maryland / Ikeja , Ojota / Ogudu / Ketu.
Method of Application
Interested and qualified candidates should send their CV in MS Word format to: email@example.com using “Customer Service Representative” as the subject of the email.
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