Customer Service Representative at ConSol Limited

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    ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.

    Read more about this company

     

    Customer Service Representative

    • Job Type Full Time
    • Qualification OND
    • Experience – 3 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Responsibilities

    • Handle customer complaints or enquiries via telephone, emails, chats or text messages.
    • Provide customers with needed information and support
    • Make outbound calls.
    • Receive inbound calls
    • Ensure that customers/callers are satisfied.
    • Gather information from customers.
    • Consistently ensure call(outbound/inbound) quality
    • Contributes to team effort by accomplishing related results as needed.
    • Exhibiting competent product Knowledge.
    • Promote good listening skills.
    • Manage length of calls.
    • Utilize computer technology to handle high volume of calls
    • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
    • Adherence to call script and call centre policies.
    • Compile reports.

    Education Qualification

    • Minimum of OND in any related course.

    Experience:

    • Minimum of 0-3 years relevant work experience.
    • Working knowledge of appropriate CRM software and understanding of the Contact center industry.

    Only applicants living within the following axis will be considered:

    • Oshodi / Ilupeju / Mushin / Ajegunle , Ilasa / Cele / Isolo / Okota , Gbagada / Bariga / Somolu / Oworoshoki / Anthony , Yaba / Onipanu / Palmgroove / Fadeyi , Surulere , Maryland / Ikeja , Ojota / Ogudu / Ketu.

    Method of Application

    Interested and qualified candidates should send their CV in MS Word format to: apply@consollimited.com using “Customer Service Representative” as the subject of the email.

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