Customer Service Officer at Cardinalstone Registrars

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    CardinalStone is a full service investment banking firm operating out of Lagos Nigeria. The firm began operations in June 2008 and is currently registered by the Nigerian Securities & Exchange Commission to operate as an Issuing House, Fund Manager and Broker/Dealer. CardinalStone Securities Limited is the licensed Stockbroking subsidiary of CardinalSton…

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    Customer Service Officer

    • Job Type Full Time
    • Qualification OND
    • Experience None
    • Location Lagos
    • Job Field Customer Care&nbsp

    Duties

    • Attend to walk-in customers’ general enquiries such as e-mandate, change of address, change of Clearing House Number (CHN) etc
    • Receipt and distribution of correspondences received from walk-in shareholders at the head office and the branches
    • Upload of e-dividend mandates on our share registration application and on the NIBSS platform
    • Treatment of unclaimed dividend requests from the branches and stockbroking unit
    • Verification of shareholders’ signatures and shareholdings
    • Forward Banker`s Confirmation of Signature Letters to Verification Unit
    • Accreditation of shareholders at clients’ general meetings (AGMs, EGMs etc)
    • Attend to other share registration issues or tasks as may be required by line manager

    Job Requirements:

    • Ordinary National Diploma (OND)
    • Good communication skills (written and spoken)
    • Good understanding of share registration
    • Customer service orientation
    • High standards of ethics and integrity
    • Excellent problem solving skills
    • Excellent customer relationship etiquettes
    • Excellent time management skills

    Method of Application

    Interested and qualified candidates should forward their CV to: reghr@cardinalstone.com using the position as subject of email.

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