Customer Experience Trainer at Carlcare Services

Summary

Customer Service Trainer conducts focused training needs assessments to facilitate on-the-job coaching, developing training material and organizing and evaluating training programs for all front desk reception staff.

Duties and Responsibilities

• Delivers group and individual training covering Carlcare’s process, customer service, soft skills and behavioural skills.
• Develops training curriculum and/or recommends programs that meet Carlcare goals and objectives.
• Formulates and determines instructional methods, such methods as Online and Offline training delivery for individual and group.
• Coordinates and performs administrative functions necessary to deliver and document training programs.
• Assist and Evaluates effectiveness of training programs and utilizes relevant evaluation data to revise or recommend changes in training objectives and methods.
• Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• At least 2 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Teaching and facilitation skills.
• Ability to determine training objectives.
• Organizing and coordinating skills.
• Ability to design, develop, implement, and evaluate training plans, curriculum, and methodology.
• Skill in preparing instructional aids and plans.
• Distinguishing Characteristics

Position requires:

• Implementation and facilitation of technical, operational, and/or specialty training events and programs;
• Consultation and collaboration with individuals and departments on complex training issues;
• Assessment of training needs and objectives, and designing and developing responsive programs and initiatives;
• Design and development of comprehensive training plans, curriculum, and aids.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment, and may require travel to Carlcare owned service centres.