Customer Service Representatives at GIG Logistics

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    Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria’s travel land-scape.

    Read more about this company

     

    Customer Service Representative

    • Job Type Full Time
    • Qualification BA/BSc/HND , OND
    • Experience 1 year
    • Location Delta
    • Job Field Customer Care&nbsp

    Locations: Asaba, Delta
    Employment Type: Full Time or Part Time
    Work hours: 20 to 40 hours per week

    Job Description

    • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
    • By helping customers understand the service and answering questions about their reservations, they are sometimes seen as having a role in sales.

    Responsibilities

    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our services inside and out so that you can answer clients questions correctly.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.

    Qualification / Requirements

    • OND / HND / B.Sc in any field of study
    • 1 year in Customer Service experience in a reputable organization
    • Ability to stay calm when customers are stressed or upset.
    • Ability to make use of Microsoft Office.
    • Experience working with customer support
    • Residing in Edo, Asaba, Onitsha.

    Salary

    • N80,000 – N120,000 monthly.

    Method of Application

    Interested and qualified candidates should forward their CV to: hansongiglogistics@gmail.com using the Job Title and your present location as the subject of the mail e.g “Customer Service Representative / Asaba”.

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