Support Solution Specialist at Microsoft Nigeria


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    Microsoft Corporation is an American multinational corporation headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Int…

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    Support Solution Specialist

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 5 years
    • Location Lagos
    • Job Field ICT / Computer&nbsp

    Job Number: 953322
    Location: Lagos, Nigeria
    Travel: 25-50%
    Profession: Sales
    Role type: Individual Contributor
    Employment Type: Full-Time

    Job Description

    • The focus of the Support Specialist’s role is to drive and close Microsoft Enterprise Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption.
    • The Support Specialist leverages Microsoft’s unique expertise, including direct access to product teams, to help customers use their Microsoft investments as productively as possible. Key accountabilities include:

    Key accountabilities include:

    • Plan & Execute as One Microsoft to Enable Customer Outcomes – working closely with the Account Executive & account team to ensure a positive ‘One Microsoft’ customer experience
    • Close Deals Through Effective Deal Team Orchestration – owning Microsoft Support sales opportunities end to end, leveraging appropriate account & pre-sales roles to bring the best resources to ensure customer satisfaction & deal success
    • Meet or Exceed Revenue Targets, Maintaining Sales Hygiene & Deal Excellence – executing discipline in lead management, opportunity qualification, close planning, pipeline hygiene, forecasting & deal commitment

    Key Experience, Skills, Knowledge & Education Required

    • Bachelor’s degree with exposure to Information Technology (or equivalent)
    • Proven sales success and expertise in selling Support solutions
    • Track record of consistently meeting or exceeding sales targets
    • Demonstrable sales excellence discipline
    • Executes recognized sales methods, processes and tools
    • Sales and business background, with 5+ years of technology-related experience

    Capabilities & Skills Profile:

    • Support Sales Driver – Ability to: Purposefully plan to achieve results. Skilled in sales & account planning & influencing stakeholders & decision-makers
    • Challenger Seller – Ability to: Influence Business & Technical Decision Makers. Skilled in creating cases for customer change & translating value propositions & solutions into Customer business outcomes, Driving intentional sales motions & navigating procurement processes & frameworks
    • Support Sales Expert – Ability to: Articulate Microsoft Support Subject Matter Expertise. Skilled in communicating value propositions, executing defined sales motions & leveraging priority offerings to meet customer needs
    • Support Deal Leader – Ability to: Lead a deal team to ensure success, working in partnership across multiple virtual teams & meeting or exceeding revenue targets. Skilled in Collaboration, Role Orchestration, Sales process (0-100% lifecycle), Negotiation & Sales Excellence (Lead Management, Opportunity Qualification, Close Planning, Pipeline & Forecasting)

    Method of Application

    Note: Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    Interested and qualified? Go to Microsoft on to apply

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