Customer Service Representative at a Manufacturing Company – Aldelia Nigeria

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    Aldelia’s global management strategy delivers specialised services to the Oil & Gas sector from dedicated teams in each key strategic region. From these centres we can support our clients locally by being able to take advantage of the local labour markets whilst also having the ability to resource candidates internationally for technical, engineeri…

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    Customer Service Representative

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 5 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Description

    • We are looking for a Customer-oriented Service Representative who will be responsible for optimizing customer experience by possessing solid knowledge of products, processes and should also possess ability to proffer solutions / resolve complaints in a timely fashion and in accordance with Company’s guidelines.

    Person Specification

    • B.Sc. in a Social Science discipline
    • Minimum of 5 years for the same or similar role
    • Manufacturing experience is an added advantage

    Skills required for the role:

    • Excellent communication skills – oral, written and interpersonal
    • Analytical and problem solving skills
    • Team work and collaboration
    • Proficiency with MS Office packages (Excel & Word) & ERP System ( SAP R3/SAP B1 is an added advantage)
    • Ability to carry out customer reconciliations
    • Teach-ability and ability to deliver timely and accurate results under relative pressure
    • High drive and passion for excellence

    Remuneration
    The compensation and benefits are very competitive and negotiable depending on years of relevant experience and exposure.

    Method of Application

    Interested and qualified candidate should send their CV to: jayne.anyanwu@aldelia.com with the following information “Current Salary, Expected Salary, Date of Birth, Notice Period” with the Job title as the email subject.

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