Jobs at Raeanna Limited

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    Raeanna is a telecoms infrastructure company that creates affordable voice and data solutions, so you can connect and grow. We deploy innovative wireless solutions that connect people and businesses especially in remote communities. Our services enhance the quality of life of the people and communities we serve.
    We’ve teamed up with some of the best…

    Read more about this company

     

    • Contents
    • Open Jobs
      1. Engineer, Network Operations Centre
      2. Engineer, Field Operations
    • Method of Application

    Engineer, Network Operations Centre

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 years
    • Location Lagos
    • Job Field Engineering / Technical&nbsp

    Department: Technical
    Division: NOC
    Unit: Network Operations
    Grade Level: NA
    Reports to: Manager, Network Operations
    Supervises: Nil

    Roles and Responsibilities

    • Escalation and management of network faults.
    • Supporting and following up on the execution of Work Orders and Change Requests.
    • Providing technical support to the field teams.
    • 24×7 Monitoring, Supervision and Reporting.
    • Liaising with Customer Teams to resolve Network Outages
    • Liaising with equipment vendors and other service providers regarding outages on leased and interconnect lines.
    • Assists in providing reports for service outages and recommended follow up actions.
    • Review Trouble Ticket reports against Service Level Agreements and recommend follow up actions.
    • Support in providing Major Service outage investigations and follow up
    • Assist in the coordination and control of all the Trouble Tickets raised in the network.

    Education And Experience

    • First degree or equivalent in Electrical Engineering
    • Two(2) years post NYSC relevant experience

    Required Capabilities
    Knowledge:

    • Control Network Technologies
    • Radio Access Technologies
    • BSS Network sub-system

    Skills:

    • Problem Solving & Communication

    Behaviour:

    • Integrity
    • Teamwork & Customer Focus

    Internal Relationships

    • Technical team

    External Relationships

    • Vendors – OEMs & Managed Services Teams
    • Customer

    go to method of application »

    Engineer, Field Operations

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Lagos
    • Job Field Engineering / Technical&nbsp

    Department: Technical
    Division: Field Support
    Unit: Field Operations
    Grade Level: NA
    Reports to: Manager, Field Operations
    Supervises: Nil

    Roles and Responsibilities

    • Install, Operate and Maintain Radio, Transmission and power element to achieve network availability targets
    • Track and new change implementation , faults escalation, fault resolution and ensure TTs are accurately closed within MTTR
    • Conduct acceptance of new site, MW, VSATs and power installations according to scope and BoQ. within assigned cluster
    • Maintain accurate sites database within assign cluster (with detail information)
    • Monitor vendor to execute monthly routine and corrective maintenance schedule for all active and passive elements on site
    • Conduct monthly sites supervision, spot check, external alarm simulations and cheek mate vendor team activity to enhance Quality of Service and improve customer experience effectively ensure non-functional alarms are corrected before next visit
    • Follow up with both active and passive vendors to ensure re-occurrence outages are cleared within assigned cluster
    • Liaise with Government/Local agencies. to resolve environmental, regulatory, states, local government, landlord and community issues within 48 hours and follow up for permanent solution
    • Follow up for timely replacement of faulty components on base stations, Transmission and Power equipment, weekly link assessment/alignment for MW & VSAT links with deviated RSL as well as replacement of faulty components to reduce MTTR
    • Supervise timely Capex replacement for sites
    • Perform other duties as assigned by the Manager, Field Operations

    Education and Experience

    • First degree or equivalent in Electrical, Electronics or similar Engineering
    • Two(2) years post NYSC relevant experience

    Required Capabilities
    Knowledge:

    • Control Network Technologies
    • Radio Access Technologies
    • BSS Network sub-system

    Skills:

    • Problem Solving & Communication

    Behavior:

    • Integrity
    • Team Work & Customer Focus

    Internal Relationships:

    • Technical team

    External Relationships

    • Vendors

    Method of Application

    Interested and qualified candidates should should send their CV and Application Letters to: hr@raeanna.ng with position as subject of email.

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