Customer Service Representative at CashDrive

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    CashDrive is a technology-enabled alternative financial services provider unlocking access to credit and deepening insurance penetration for the financially excluded and underserved in Nigeria.
    We offer quick and competitive loans for individuals and businesses who wish to purchase or own motor vehicles in Nigeria.

    Read more about this company

     

    Customer Service Representative

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Details

    • We are seeking a motivated, experienced, and highly skilled individual who will have primary responsibility for managing applications for new and existing loan portfolio.

    Duties, Responsibilities

    • Managing incoming calls and customer service inquiries
    • Generating sales leads that develop into new customer
    • Provide accurate, valid and complete information by using the right methods/tools
    • Update customer information in the customer service databases during and after each call
    • Maintaining updated knowledge of company products and services
    • Adhere to credit policy and other guidelines
    • Carefully analyse data and produce clear and objective reports
    • Work closely with other departments during the customer onboarding phase
    • Coordinate with other team members working on the same account to ensure consistent service
    • Report to risk department on findings, analysis, reports that may have an adverse effect on the loan, collateral or a borrower’s ability to repay the loan
    • Ensure that all files are complete, identify any documentation deficiencies, and report to senior management and credit administration as required for timely resolution
    • Other duties assigned by management

    Qualifications & Other Requirements

    • Bachelor’s degree with a minimum of 2.2
    • Successful completion of NYSC
    • Excellent communication and negotiation skills
    • Highly motivated and ability to work in a fast-paced work environment
    • Outstanding customer engagement skills and a passion for creating an extraordinary customer experience
    • Excellent time management and organizational skills with the ability to work in a goal-oriented environment where you will be evaluated on key KPIs
    • High attention to detail and strong analytical skills
    • Resides in the Lekki/Ajah Axis

    Method of Application

    Interested and qualified? Go to CashDrive on www.linkedin.com to apply

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