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SterlingPRO is a service organization that assists businesses achieve success and improved productivity by harnessing the wealth of opportunities in information technology particularly software and e-business solutions. SterlingPRO supports organizations to build world-class state-of-the-art applications, portals and add-ins that transform the way they do bu…
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Application Support Specialist
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 – 4 years
- Location Lagos
- Job Field ICT / Computer
Location: Anthony-Maryland, Lagos
- Possessing specialist knowledge of operating systems, devices, applications and software.
- Switch integration and ATM download.
- HMS configuration.
- Providing technical support to teams within the organization, and to external clients when required.
- Implementation support of software solutions at client site.
- Assisting with systems integrations.
- Identifying and resolving technical issues.
- Delivering regular and customised training to teams within the business.
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
- Maintaining and updating technical documents and procedures.
- Managing coordination at a local and international level where required.
- Preparing maintenance plans and upgrading schedules for the organization’s systems.
- Developing reports for teams across the business.
Job Qualifications and Criteria
- Candidate must be a B.Sc. graduate with either of the following disciplines: Computer Science, Information Technology Or any other related course with 2 – 4 years work experience.
- Candidate must reside in Lagos; close proximity to Maryland is an advantage.
- Candidate must not be older than 28 years as at last birthday.
- Intimate knowledge of an organization’s computing systems.
- Ability to explain complex ideas to those with limited IT and systems knowledge.
- Exceptional verbal and written communication skills.
- Listening ability and patience.
- Extraordinary customer service and relationship management experience.
- Critical thinking skills.
Method of Application
Interested and qualified candidates should send their CV to: email@example.com using the Job Title as the subject of the email.
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