Application Support Specialist at SterlingPRO Business Application Limited

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    SterlingPRO is a service organization that assists businesses achieve success and improved productivity by harnessing the wealth of opportunities in information technology particularly software and e-business solutions. SterlingPRO supports organizations to build world-class state-of-the-art applications, portals and add-ins that transform the way they do bu…

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    Application Support Specialist

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 – 4 years
    • Location Lagos
    • Job Field ICT / Computer&nbsp

    Location: Anthony-Maryland, Lagos

    Job Description

    • Possessing specialist knowledge of operating systems, devices, applications and software.
    • Switch integration and ATM download.
    • HMS configuration.
    • Providing technical support to teams within the organization, and to external clients when required.
    • Implementation support of software solutions at client site.
    • Assisting with systems integrations.
    • Identifying and resolving technical issues.
    • Delivering regular and customised training to teams within the business.
    • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
    • Maintaining and updating technical documents and procedures.
    • Managing coordination at a local and international level where required.
    • Preparing maintenance plans and upgrading schedules for the organization’s systems.
    • Developing reports for teams across the business.

    Job Qualifications and Criteria

    • Candidate must be a B.Sc. graduate with either of the following disciplines: Computer Science, Information Technology Or any other related course with 2 – 4 years work experience.
    • Candidate must reside in Lagos; close proximity to Maryland is an advantage.
    • Candidate must not be older than 28 years as at last birthday.
    • Intimate knowledge of an organization’s computing systems.
    • Ability to explain complex ideas to those with limited IT and systems knowledge.
    • Exceptional verbal and written communication skills.
    • Listening ability and patience.
    • Extraordinary customer service and relationship management experience.
    • Critical thinking skills.

    Method of Application

    Interested and qualified candidates should send their CV to: recruitment@sterlingprong.com using the Job Title as the subject of the email.

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