Head, Retail Showrooms and Franchise (South Region) at Airtel Nigeria


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    Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company’s product offerings include 2G,3G and 4G services, fixed line, high speed broad…

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    Head, Retail Showrooms and Franchise

    • Job Type Full Time
    • Qualification BA/BSc/HND , MBA/MSc/MA
    • Experience 10 years
    • Location Rivers
    • City Port Harcourt
    • Job Field Sales / Marketing / Retail / Business Development&nbsp

    Location: Port Harcourt, Rivers (South Region)

    Job Purpose

    • To manage the Retail Stores and Franchise rollout for the Airtel Mobile Product & Service offering within the Opco to increase market share in your Channel through sales , marketing, promotions and customer service.

    Key Accountabilities
    Business planning:

    • Manage Franchise/Retail Store rollout within the Opco
    • Compile Franchise/Retail Store Mobile Business Plans – outlining attainment of targets.
    • Implementation & Control
    • Franchise/Retail Store segmentation and development

    Franchise Selection and Governance:

    • Design franchise selection framework
    • Design franchise operating manual and prospectus
    • Drive consistency in ‘look and feel’ at all Showrooms and franchise shops (Airtel Express Showrooms, Retail Sales Outlets etc)

    Performance Management:

    • Define performance standards across retail footprint
    • Develop competency matrix for showroom and franchise employees
    • Work with the Regional Retail Heads and teams to drive retail KPIs
    • Manage the Division’s budget, projects, people and process to achieve set targets.


    • Good first degree from a reputable university.
    • Post graduate degree is an added advantage.
    • Minimum of 10 years work experience with at least 7 years relevant work experience in Retail/Customer Service, etc
    • Project Management Experience
    • Experience in monitoring and managing multiple retail outlets with a view to tracking & optimizing service delivery.
    • Ability to create the ideal ambience for effective & efficient customer service.
    • In depth knowledge of the Nigerian GSM industry.
    • Excellent analytical, communication and negotiation skills.
    • Advanced proficiency in Microsoft Office

    Method of Application

    Interested and qualified? Go to Airtel on www.linkedin.com to apply

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