Dispatch Operator – Jumia at Jumia Nigeria

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    Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option fo…

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    Dispatch Operator – Jumia

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 years
    • Location Lagos
    • Job Field Logistics&nbsp

    Key Responsibilities

    • Scheduling riders in <1mins
    • Assigning and re-assigning order to free riders on the UN web portal
    • Reassign riders within clusters / hubs
    • Follow up on partners dispatcher to ensure no idle time for free riders
    • Follow up / monitoring delayed order on urban Ninja
    • Resolve riders complaints via phone, email, chat channels with functional teams(Customer service,Vendor Ops team)
    • Escalating to the appropriate department such as Vendor Ops on reataurant issues & customer service on customer;s issues
    • Attempt to persuade customers to reconsider cancellation
    • Ensuring proper education and communication are disseminated among riders in the community

    Qualification & Experience

    • 3+ years experience in various fields of customer service, supply chain
    • Process-oriented,well-organized with a high level of attention to detail
    • Excellent analytical ability:ability to leverage analytical work into action-oriented reporting & plans of actions
    • Ability to articulate the right findings using the data
    • Advanced knowledge in word,excel & powerpoint
    • Excellent communication skills and flexibility to work in different environments
    • Detailed oriented personality
    • Strong people leadership

    We Offer

    • A unique experience in an entrepreneurial, yet structured environment
    • The opportunity to become part of a highly professional and dynamic team working around the world
    • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

    Method of Application

    Interested and qualified? Go to Jumia Nigeria on africainternetgroup.peoplehr.net to apply

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