Customer Success Personnel at Retail Point Solutions Limited

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    RetailPoint Solutions Limited an ICT company is a Point Of Sale Integrator. We deploy POS solutions using various product lines from Cash Registers to advanced Touch Screen POS systems.

    Read more about this company

     

    Customer Success Personnel

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Abuja
    • Job Field Customer Care&nbsp

    Location: Wuse, Abuja (FCT)

    Responsibilities

    • Act as Goto Person between customers and the company as it relates to After Sales Service (Sales and Technical).
    • Provide first tier technical support services to customers.
    • Develop and sustain customer’s loyalty.
    • Work with various Team Leads to address customer issues.
    • Follow up on customers inquiries and issue resolution.
    • Follow up and improve on boarding process on customer projects.
    • Manage our Customer Support Channels.
    • Liaise with Technical support and sales team to ensure customer’s satisfaction.

    Qualifications

    • A good degree in Computer Science related discipline, Computer Engineering, Project Management or its related course from a recognized university/ polytechnic.

    Professional Skills
    The ideal candidate should:

    • Must be customer-centric
    • Must be IT savvy.
    • Must have worked as a managerial staff or team lead
    • Have Technical skills
    • Be customer friendly
    • Proven knowledge of Project Management
    • Be creative and innovative.
    • Have team working skills.
    • Excellent written and verbal communication.
    • Good listening skills

    Work Experience:

    • Candidates should have minimum two (2) years work experience in Customer success and Technical support.

    Method of Application

    Interested and qualified candidates should forward their CV and Cover Letter to: omoye@retailpos.com.ng with the job title as subject matter.

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