Customer Service Manager at Proten International

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    Proten is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations. Our client base spreads across Europe and Africa with head offices in London, United Kingdom and Lagos, Nigeria. Human Capital is undoubtedly one of the…

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    Customer Service Manager

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Type: Full Time employment with a probationary period of 6 months

    Roles and Responsibilities

    • Delivering a comprehensive service to inquiring customers
    • Managing Customers account (Key account management)
    • Keeping a record of customers interaction and details of action taken
    • Managing a large number of incoming calls and emails
    • Delivering a comprehensive service to inquiring customers
    • Organize and participate in events to build community and boost brand awareness
    • Relay community feedback to relevant internal stakeholders.
    • Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.
    • Devise and implement community communication initiatives.

    Qualifications and Skills Set / Values

    • Bachelor’s Degree qualification
    • At least 3 years of prior relevant experience
    • Absolute discretion and confidentiality
    • Maturity, character and cultural intelligence
    • Drive and ability to work with minimal supervision
    • Excellent spoken and written communication
    • Intellect & thirst for knowledge
    • Computer literacy is a MUST
    • Attention to detail and ability to keep accurate records & documentation
    • Good relationship skills and ability to communicate effectively via online channels.

    Remuneration

    • Competitive salary
    • Health benefits
    • Housing allowance a year after confirmation
    • Laptop, phone and internet allowance
    • Out-of-station costs will be covered.

    Method of Application

    Interested and qualified? Go to Proten on docs.google.com to apply


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