Jobs at Ascentech Services Limited

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    Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.
    ABOUT US
    Ascentech Services Ltd acts as a gateway to provide end to end recruitment services to Organisations Worldw…

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    • Contents
    • Open Jobs
      1. Waitress
      2. Hotel Front Desk Supervisor
      3. Duty Manager
    • Method of Application

    Waitress

    • Job Type Full Time
    • Qualification
    • Experience 1 – 3 years
    • Location Lagos
    • Job Field Hospitality / Hotel / Restaurant&nbsp

    DUTIES

    • Taking orders from customers
    • Answering questions about menu items, food sensitivities and food substitutions
    • Giving customers suggestions for food and drinks and telling them about any special menu items
    • Serving nonalcoholic beverages and delivering food and alcoholic beverages to customers
    • Communicating with customers to ensure satisfaction and resolve any complaints
    • Processing customer payments
    • Removing dirty dishes from tables to avoid clutter while customers are eating
    • Cleaning tables after customers have finished their meals

    REQUIREMENT

    • 1-3Years experience as a Waitress
    • Effective communication and active listening skills for conversing with guests

    go to method of application »

    Hotel Front Desk Supervisor

    • Job Type Full Time
    • Qualification
    • Experience 3 – 4 years
    • Location Lagos
    • Job Field Hospitality / Hotel / Restaurant&nbsp

    DUTIES AND RESPONSIBILITIES:

    • Ensures Outstanding customer care at all times.
    •  Maintains a friendly, professional, cheerful and courteous demeanor at all times.
    • Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
    • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
    • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
    • Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
    •  Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
    • Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
    • Adheres to company credit limit policies.
    • Allocates rooms to expected arrivals after checking the guests preferences and special requests.
    • Builds strong relationships and coordinates with all other department’s especially housekeeping, reservations etc.

    REQUIREMENTS

    3-4years Experience as Hotel Front Desk Supervisor is a MUST

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    Duty Manager

    • Job Type Full Time
    • Qualification
    • Experience None
    • Location Lagos
    • Job Field Hospitality / Hotel / Restaurant&nbsp

    Responsibilities

    • Keep track of monthly, quarterly and yearly goals
    • Work with management to assess and improve processes and policies
    • Monitor and report on revenue and cash flow
    • Uphold and enforce company policies
    • Train new hires
    • Address employee complaints or performance issues as needed
    • Check in with employees regularly to determine satisfaction
    • Schedule shifts
    • Help management create the department’s budget
    • Address customer issues and complaints
    • Schedule regular maintenance and cleaning of facilities
    • Meet regularly with upper management to stay informed on company issues
    • Oversee security of the facility

    Requirements

    • Work experience as a Duty Manager in an Hotel is a MUST
    • Previous experience in the industry preferred
    • Customer service experience
    • Knowledge of cash management and bookkeeping procedures
    • Team management skills
    • Strong organizational skills

    Salary Budget:100,000

    Method of Application

    Interested and qualified candidates should forward their CV to: cv@ascentech.com.ng using the position as subject of email.



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